SayPro Online Course SAQA 11516665860

Description

Associated Assessment Criteria for Exit Level Outcome 1:

Use the writing process to compose various reports and texts required within the workplace.
Read and interpret various texts with understanding.
Maintain and adapt oral communication as required.
Use appropriate communication skills within the workplace.

Associated Assessment Criteria for Exit Level Outcome 2:

Use mathematical functions correctly to solve routine problems and tasks within the workplace.

Associated Assessment Criteria for Exit Level Outcome 3:

Explain the importance of International and National Tourism.
Identify and explain various job roles within the International tourism industry.
Identify the different types of accommodation and classification systems used worldwide including associated facilities.
Carry out research which identifies the different reasons why people travel.
Prepare a presentation investigating the positive and negative economic impacts of tourism using various sources including books, the media and the World Wide Web.
Carry out research on the growth and development of new tourism initiatives worldwide including adventure, nature-based and independent travel.
Research different tourism jobs in your own area and identify the skills required in each.
Carry out research into the key motivants and determinants of tourism as applied to tourism customers.
Describe present and possible future trends in the worldwide tourism market place.

Associated Assessment Criteria for Exit Level Outcome 4:

With the use of an atlas identify key map features.
Identify key features of atlases and maps.
Explain how topographical features influence tourism.
Prepare a report on two major tourism transportation routes between the candidate’s country and a destination in the opposite Hemisphere.
Research a popular country in your area, explain the positive and negative effects of geographical features on tourism.
Convert local times to and from Universal Time Coordinates (UTC)/or Greenwich Mean Time (GMT), using time calculation tools such as time zone charts.
State the factors involved in time conversion.
Calculate foreign currency exchange transactions with commission charges between:
> Your own country and eight foreign countries.
> Three pairs of foreign countries.

Associated Assessment Criteria for Exit Level Outcome 5:

Carry out research into different tourism organisations which identifies the main types of customer.
Explain the service standards used in three different tourism organisations.
Give examples for each of the four levels of customer service.
Use effective customer service in three different selected situations: deal with a new customer, deal with a customer who has special needs, deal with a customer who has a complaint.
Produce a customer service induction document identifying the key components of customer service.
Research reference sources and procedures for handling complaints and produce a letter in response to a customer’s complaint and identify the methods of recording complaints.
Produce guidelines for recommendations for the development of customer service in a tourism organisation.
Prepare a report comparing customer service in two selected tourism organisations.
Explain the key principles of managing the customer service process in tourism organisations.
Undertake analysis to identify and evaluate the costs and benefits of a customer service strategy.
Investigate the assessment of customer service quality and prepare a report describing the monitoring and control of service quality.

Associated Assessment Criteria for Exit Level Outcome 6:

Collect and identify reasons for different forms of information used by tourism organisations to present different tourism products and services.
Collect information identifying the key elements of a verbal presentation and deliver a presentation on a selected tourism product or service.

Associated Assessment Criteria for Exit Level Outcome 7:

Produce a diagram of organisational structures, explaining the factors which have influenced the development of two tourism organisations.
Research various positions within the tourism industry.
Prepare a job specification and description in order to produce a job advertisement.
Develop a personal curriculum vitae/resume.
Prepare a presentation on workplace standards of practice, operation and legislation.
Produce a report identifying team member roles, responsibilities and factors influencing the effectiveness of their team.

Associated Assessment Criteria for Exit Level Outcome 8:

Explain how financial performance is monitored in tourism organisations.
Identify any factors affecting financial performance and the financial terms used.
Carry out and describe simple budgeting from given financial data.
Prepare a report which explains the impact of future technological developments upon business systems in tourism organisations.
Interpret the balance sheet for a tourism organisation describing the financial terms and then produce a report which assesses its financial position.
Analyse income and expenditure statements for a tourism organisation and from these produce a report which assesses its financial position.
Prepare a cashflow report from given data identifying the elements of cash flow forecasts.
Prepare a budget plan from given data for a tourism organisation.

Associated Assessment Criteria for Exit Level Outcome 9:

Explain what is meant by the term ‘marketing mix’ and the functions of each element of the marketing mix.
Identify the reasons why market research is carried out and the methods of conducting market research.
Carry out a marketing activity involving market research in relation to tourism organisation.
Carry out research into identifying promotional methods and media.
Match promotional methods with customer groups, products and services.
Carry out research into three different tourism organisations and prepare a report comparing their marketing activities.
Undertake market research for a new tourism product or service identifying the objectives, the research process and the techniques used.
Produce a marketing plan identifying the components for the selected product or service.
Select promotional methods appropriate to your marketing plan and produce examples of materials to be used.
Carry out research into the stages of a strategic marketing plan for an organisation or product or service, communicating your findings to others.
Analyse a tourism organisation’s marketing information system and evaluate its effectiveness.

Associated Assessment Criteria for Exit Level Outcome 10:

Select two major visitor attractions-one in the Northern, one in the Southern Hemisphere-and research how each attraction was developed.
Carry out research into the same two visitor attractions and obtain examples of sales and promotional materials both paper-based and via the Internet.
Prepare a presentation which compares sales and promotional activities in each attraction.

Associated Assessment Criteria for Exit Level Outcome 11:

Produce a report on a local tourism destination. The report should concentrate on the reasons for the tourism development, the stages in its development, organisations which influenced the development, sources of funding and the impact on the local community.
Analyse the factors involved in marketing a local tourism destination.

Associated Assessment Criteria for Exit Level Outcome 12:

Interpret screen information from a computer reservation system.
Interpret and analyse costings in different forms of travel.
Research how different tickets are completed for different types of international tourism.

Associated Assessment Criteria for Exit Level Outcome 13:

Produce a guide for customers which explains different types of travel insurance.
Research car hire including costings, car groups in accordance with client’s needs.

Associated Assessment Criteria for Exit Level Outcome 14:

Work within a team environment to achieve agreement with individuals or a team to improve the performance of the team.
Explain how effective communication by the manager can improve an individual’s or team’s performance.
Prepare a strategy and carry out a recruitment and selection activity for new members of staff and analyse future staffing requirements.
Plan, carry out and evaluate a training and development activity for tourism staff.
Set work targets/objectives for an individual member of staff, review completion of work and set new targets/objectives for improvement in performance.

Associated Assessment Criteria for Exit Level Outcome 15:

Conduct research into quality standards and produce a report applying the standards to a tourism organisation.
Identify and explain to an instructor how monitoring and control of resources can benefit a tourism organisation.
Produce a report which describes how health, safety and security procedures are applied within a local tourism organisation.

Integrated Assessment:

Assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever.

This qualification is comprised of the following:

Practical competences-what a candidate must be able to do.
Knowledge requirements-what a candidate must know.

There are several ways in which these can be assessed:

Practical:

Assessors may be required to use different assessment methods:

Competence checklist-observation of performance.
Competence checklist-appraisal of a product.
Practical assignment.

Knowledge requirements:

Learners will be required to take tests to show that they meet the knowledge requirements.

These assessments can take the following forms:

Written tests-multiple choice.
Written tests-short, structured questions.

Learning, teaching and assessment are inextricably interwoven. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the modules will be integrated.

Assessment of communication, language, literacy and numeracy should be integrated as far as possible with other aspects and should use practical contexts wherever possible.

Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques such as realistic working environment including real work timescales and pressures should be used to provide a context appropriate to the assessment.

During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflexive competencies.

All learners are required to complete an externally set and marked international examination in order to achieve the qualification.

Assessment should ensure that all outcomes and critical cross-field outcomes are evaluated.