SayPro Online Course SAQA 11516661609

Description

Associated Assessment Criteria for Exit Level Outcome 1:

1.1 The concept of volunteerism is defined and described as it applies to the operational environment.
1.2 Organisational policies and requirements relating to volunteerism are clarified from a personal and operational perspective.
1.3 Specific operational protocols, reporting structures and requirements are understood as they apply to the environment in which services are provided.

Associated Assessment Criteria for Exit Level Outcome 2:

2.1 Operational objectives of the project, initiative or event are clarified and understood in the context of the individual’s role and responsibilities as a volunteer.
2.2 Operational safety requirements are clarified as they apply to the individual’s role, responsibilities and levels of authority.
2.3 Ethical conduct is applied in the execution of individual tasks and responsibilities.
2.4 Operational tasks and responsibilities are implemented according to identified standards and requirements.
2.5 Administrative records in support of operational objectives are concluded according to operational standards and requirements.
2.6 Success of the project, initiative or event is supported through active participation on an individual and team level.

Associated Assessment Criteria for Exit Level Outcome 3:

3.1 The individual role and functions of team members are identified in terms of support of operational planning and objectives.
3.2 Team interaction and feedback requirements are identified and maintained in order to meet operational standards and objectives.
3.3 Tasks and responsibilities of the team are implemented and maintained according to identified time frames.
3.4 Team cohesion and dynamics are maintained in the addressing of challenges, the solving of problems and making of decisions required to meet operational standards and objectives.

Associated Assessment Criteria for Exit Level Outcome 4:

4.1 Client interaction is described, conducted and promoted according to operational standards and requirements.
4.2 Spoken and written communication, including listening skills are maintained to enable the flow of information in support of customer service requirements and objectives.
4.3 Client queries are dealt with accurately and consistently.
4.4 Special needs and the maintaining of customer care are considered in client interaction.

Integrated Assessment:

Integrated assessment at this level will evaluate the learner’s ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner’s ability to:

demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards required.
illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken.

The assessment will require assessment methods, which measure and evaluate evidence generated during on-the job activities. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.

A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

The term integrated assessment implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, foundational and reflective competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.

Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA.