SayPro

SayPro 17 June, 2022 1224

—

by

admin
in

Working in the cleaning industry involves communicating with clients and other staff members on a regular basis. Every housekeeper, must communicate with clients in a polite and helpful manner for the following reasons;

  • It is part of our job in the hospitality industry to make sure that we do everything we can to make the guest’s stay a happy one.
  • It is not enough to have OK service; the service must be excellent so that the guest will keep coming back.

Below are techniques when communicating with clients;

Show respect
  • Pick up signals that guests may need assistance.
  • Stop doing whatever you are doing while the guest is speaking to you.
  • Respect the guests’ right to make unusual requests.
  • Respect cultural differences.
  • Be sensitive to people with a poor grasp of the language.
  • If a guest talks to you – listen carefully to what he says, look him in the eye, smile and answer him.
Be Responsive
  • Give quick responses.
  • Acknowledge guests’ presence.
  • Take responsibility.
  • Always try your best to keep the guest happy and comfortable.
Be Courteous
  • Greet guests – say “Good morning / afternoon / evening, Sir / Madam”.
  • Use guest name if you know it.
  • Always be polite.
  • If you do not understand what the guest is saying, say “Pardon”. Do not look blank and say “Huh”.
Have Positive Body Language
  • Maintain appropriate distance.
  • Make eye contact.
  • Don’t be distracted.
  • Be attentive.
  • Show interest and smile.
Be professional
  • Have pride in yourself.
  • Have pride in your establishment.
  • Be confident.
  • Know about your establishment and the local attractions.
  • If the guests asks you to do something for him, say “Certainly, Sir” and do it straight away.
  • If the guests asks you for something you can’t help him with, refer him to someone who can e.g. “Sorry I can’t help you Madam, but I can call my supervisor to assist you”.
Tsakani Stella Rikhotso | Monitoring & Evaluation OfficerSayProWebsite: www.saypro.onlineCell: 27 (0) 713 221 522Email: tsakaniStudy and Qualifications www.saypro.onlineOur Company www.saypro.online

SayPro is a group of brands leading in Africa’s development, building innovative online solutions and a strategic institution on child growth, youth empowerment and adult support programmes, applications in Africa.SayPro Core Skills and Expertise:

  • SayPro Artificial Intelligence, Graphics, Online Design and Web Development
  • SayPro Higher Education, Certification, eLearning Development, Qualification Design and Online Training.
  • SayPro Community Development in Youth Unemployment, HIV/AIDS, Human Rights and Gender-Based Violence
  • SayPro Company Registrations, Tax, VAT and Website Designs.
  • SayPro Research, Opportunity Sharing in Tenders, Funding and Contact Directories.
  • SayPro Monitoring, Evaluation, Knowledge Management, Learning and Sharing.

SayPro is providing international and global opportunities for African youth. Partner with SayPro now by sending an email to info or give us a call at + 27 11 071 1903Please visit our website at www.saypro.online Email: info@saypro.online Email: info@saypro.online Call: + 27 11 071 1903 WhatsApp: + 27 84 313 7407. Comment below for any questions and feedback. For SayPro Courses, SayPro Jobs, SayPro Community Development, SayPro Products, SayPro Services, SayPro Consulting, and SayPro Advisory visit our website to www.saypro.online

Comments

Leave a Reply