SayPro Business Analyst Fleet & Asset Finance

About the position

JOB OVERVIEW/ROLE PURPOSE

• The day-to-day support of the company’s Fleet operations and IT systems used by operations to effectively manage our client’s fleet vehicles.

MINIMUM REQUIREMENTS Qualifications

• Grade 12
• Business Analysis Diploma/ Degree

Experience & Skills

• 3 – 5 years Fleet Management Experience
• Comprehensive SQL querying abilities
• Good understanding and experience of IT terminology and processes
• Experience with any of all the following highly desirable:
• CRM
• Cherwell Incident Management
• MS Office Products – Excel, PowerPoint, Word
• MS Power BI
• MS Teams
• SharePoint
• MS Azure
• Understanding of software design and development
• Experience of leading project team is an advantage
• Extensive experience in requirements management, including collecting, documenting, analysing, tracing, validating, prioritizing, and controlling change

Personal Attributes

• High energy level and the ability to multitask and manage projects simultaneously, provide input to team members and to share and disseminate information
• A strong team-player with the ability to engage with all levels of the organization
• Able to prioritise workloads and work with minimum supervision
• Able to work well under pressure and respond to fast changing priorities and deadlines.
• Good teamwork and communication skills
• Innovative
• Motivated and result oriented
• Strong written and verbal communication skills
• Strong analytical and organizational skills
• Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels
• Ability to deliver high quality (consumable, accurate, complete, and grammatically correct) documentation in a fast-paced environment

Key Performance Areas (KPA’s) & Key Performance Indicators (KPI’s)

CUSTOMER

• Escalating system bugs to Vendor
• Trouble Shooting and support and maintenance on all applications
• Adhere to all deadlines
• Communicate with stakeholders of varying technical ability and subject matter expertise

OPERATIONAL EXCELLENCE

• Building new SLAs to process, system forms and process flows
• Investigating and fixing system and process flow bugs
• Assisting with user training
• Assisting user acceptance testing
• Functional testing
• Creating user manuals
• Creating test cases
• Creating functional and business requirements specifications
• Ability to diagnose & address application issues
• Monitor Cherwell daily imports and any related queries
• Provide Training to supported areas
• Assist and support developers with queries relating to any ongoing development
• Creation of functional specifications for bug fixes and enhancements
• Creation of business requirements specifications for enhancements
• Assistance with drafting test cases where required
• Support of user acceptance testing for enhancements and bug fixes
• Identify any data quality issues and partialities in data acquisition and work with the necessary teams to identify and resolve

ADMINISTRATION

• Requirements gathering for enhancements through meetings
• Documenting of business requirements through meetings
• Assist Business with data dumps and queries
• Logging of change control for any changes made
• Managing, actioning and prioritizing Helpdesk call logs timeously
• Write SQL queries to find answers to complex business questions

Desired Skills:

• Fleet Management
• Business Analyst
• SQL Querying
• CRM
• Cherwell Incident Management
• MS Power BI
• MS Teams
• Sharepoint
• MS Azure
• SQL

Desired Work Experience:

• 2 to 5 years Business Analysis

Desired Qualification Level:

• Degree