SayPro OTI Knowledge Management Coordination – Washington, DC (GS-11/12)

The OTI Knowledge Management Coordinator is a full-time Personal Services Contract (PSC) position at the GS-11/12 equivalent level and located in Washington, DC. Offers for this position are due no later than September 14, 2022 at 1:00pm Eastern Time. For full information about this position, as well as instructions on how to apply, please read the entire solicitation at www.OTIjobs.net.

INTRODUCTION:

As a member of the OTI Global Knowledge Management (GKM) Team, the KM Coordinator position utilizes the experience and skills gained from working in a dynamic organization dedicated to individual and institutional learning. OTI’s success now and in the future depends in large part on its ability to achieve an overarching organizational goal: the effective transfer and ongoing analysis of knowledge and experience – comprised of values, management processes, lessons learned, best practices, standards, and innovations – in real time, with a variety of stakeholders. These stakeholders include: OTI staff in the field and headquarters; OTI’s implementing partners around the world; USAID Missions overseas; other USAID offices and bureaus in Washington; other U.S. Government agencies and branches; other donors; other transition, stabilization and reconstruction practitioners; host government and/or other local counterparts; and the U.S. public. All of the above increases OTI’s level of transparency and accountability.

To this end, the OTI GKM Team supports a model of organizational learning across the office that ensures:

1. Increased transparency and accountability between the headquarters and field teams;

2. Increased opportunities for peer-to-peer dialogue;

3. Easier access to content and learning resources for a variety of stakeholders;

4. More guidance available in online format; and

5. Provision of tools to surface and apply OTI’s programming lessons to increase the effectiveness and efficiency of OTI programs.

The KM Coordinator supports OTI’s mission to provide fast, flexible, short-term assistance targeted at key political transition and stabilization needs by supporting the capture, curation, and dissemination of research and program learning through product development and by maintaining knowledge management platforms for OTI and implementing partner staff. GKM supports learning and innovation through the application of technology – including OTI’s knowledge management platform, mapping, data visualization, and other analytic tools – to continually improve OTI country program analysis, management and performance. GKM will ensure the effective integration of lessons and knowledge into OTI’s learning and training resources. GKM coordinates closely with other units, teams, and divisions within OTI to achieve these goals.

DUTIES AND RESPONSIBILITIES:

At the GS-11 level:

Note: Duties and responsibilities are listed in order of importance for this position

• Under the supervisor’s direction, facilitate cross-program learning through events and products and help the office aggregate, curate and communicate evidence of effectiveness and outcomes across programs and with the broader community of practice;
• Support efforts to coordinate with key stakeholders to develop and update OTI guidance, tools and resources related to the implementation of OTI programs and practices and help prioritize urgent updates so that they can be made easily accessible to OTI staff and implementing partners;
• Provide user support, training and encourage active use to enhance effectiveness and utility of OTI’s knowledge management platforms including Google Drive/Sites and the web-based Database and OTI Anywhere as program management and program learning tools in coordination with both users (OTI staff and implementing partners) and the IT and Training Teams;
• Under the supervisor’s direction, respond to high priority and ad hoc research and analysis requests for information and taskers;
• Under the supervisor’s direction, collaborate with colleagues and partners in the development and implementation of an office-wide knowledge management strategy that addresses needs and informs knowledge management capacity building, processes, tools, and systems, with the aim of fostering a strong learning culture;
• Assist Knowledge Management Specialists in providing technical assistance for OTI programs and partners in the field and advise OTI staff and implementing partners on knowledge management processes and tools that facilitate knowledge capture and sharing of political transition programming and practices;
• Under the supervisor’s direction, represent and articulate OTI’s mission, work, programs, and knowledge management systems to select visitors, informational technology professionals, and other USG colleagues as well as develop and maintain professional relationships with other organizations and offices (in both the USG and externally) with innovative knowledge management approaches on behalf of OTI;
• Serve as the Contracting Officer’s Representative for knowledge management product and/or service contracts and/or participate in the design and procurement of future contracts for knowledge management support services;
• Fill critical needs for program management and implementation staffing in Washington, DC and the field including providing support to new OTI country program start-ups, country program management, and close-out; and,
• Serve on temporary details within OTI, other USAID bureaus/offices, or other USG agencies under this scope of work for a period not to exceed six months. Duties performed while on detail must be directly related to the scope of work. Contracting Officer (CO) approval is required for the temporary detail. Any extension past the six months requires CO approval.

At the GS-12 level:

Perform the same duties as the GS-11 level but with less supervision, greater decision-making authority, and greater independence of action.

• Facilitate cross-program learning through events and products and help the office aggregate, curate and communicate evidence of effectiveness and outcomes across programs and with the broader community of practice;
• Support efforts to coordinate with key stakeholders to develop and update OTI guidance, tools and resources related to the implementation of OTI programs and practices and help prioritize urgent updates so that they can be made easily accessible to OTI staff and implementing partners;
• Provide user support, training and encourage active use to enhance effectiveness and utility of OTI’s knowledge management platforms including Google Drive/Sites and the web-based Database and OTI Anywhere as program management and program learning tools in coordination with both users (OTI staff and implementing partners) and the IT and Training Teams;
• Respond to high priority and ad hoc research and analysis requests for information and taskers;
• Collaborate with colleagues and partners in the development and implementation of an office-wide knowledge management strategy that addresses needs and informs knowledge management capacity building, processes, tools, and systems, with the aim of fostering a strong learning culture;
• Assist Knowledge Management Specialists in providing technical assistance for OTI programs and partners in the field and advise OTI staff and implementing partners on knowledge management processes and tools that facilitate knowledge capture and sharing of political transition programming and practices;
• Represent and articulate OTI’s mission, work, programs, and knowledge management systems to select visitors, informational technology professionals, and other USG colleagues as well as develop and maintain professional relationships with other organizations and offices (in both the USG and externally) with innovative knowledge management approaches on behalf of OTI;
• Serve as the Contracting Officer’s Representative for knowledge management product and/or service contracts and/or participate in the design and procurement of future contracts for knowledge management support services;
• Fill critical needs for program management and implementation staffing in Washington, DC and the field including providing support to new OTI country program start-ups, country program management, and close-out; and,
• Serve on temporary details within OTI, other USAID bureaus/offices, or other USG agencies under this scope of work for a period not to exceed six months. Duties performed while on detail must be directly related to the scope of work. Contracting Officer (CO) approval is required for the temporary detail. Any extension past the six months requires CO approval.

MINIMUM QUALIFICATIONS:

At a minimum, the offeror must have:

At the GS-11 level:

(1) A Master’s Degree with three (3) years of work experience;

OR

A Bachelor’s Degree with four (4) years of work experience;

OR

An Associate’s Degree with five (5) years of work experience;

OR

A High School Diploma/Equivalent with six (6) years of work experience;

AND

(2)Two (2) years of demonstrated experience using and designing knowledge management processes, systems or tools, facilitating organizational development/learning, strategic collaboration and/or adaptive management approaches;

(3) Three (3) months of demonstrated experience overseas (either in-person or virtual). A virtual temporary duty (TDY) is defined as work that would have been conducted in an overseas location if not for the global COVID pandemic. Overseas experience includes, but is not limited to: study abroad; conducting volunteer work overseas (paid or unpaid); and/or an internship.

At the GS-12 level:

(1) A Master’s Degree with four (4) years of work experience;

OR

A Bachelor’s Degree with five (5) years of work experience;

OR

An Associate’s Degree with six (6) years of work experience;

OR

A High School Diploma/Equivalent with seven (7) years of work experience;

AND

(2) Three (3) years of demonstrated experience using and designing knowledge management processes, systems or tools, facilitating organizational development/learning, strategic collaboration and/or adaptive management approaches;

(3) Six (6) months of demonstrated experience overseas (either in-person or virtual). A virtual temporary duty (TDY) is defined as work that would have been conducted in an overseas location if not for the global COVID pandemic. Overseas experience includes, but is not limited to: study abroad; conducting volunteer work overseas (paid or unpaid); and/or an internship.

Please direct questions about this position or the offer process to the OTI Recruitment Team at otijobs@usaid.gov.

How to apply

For full information about this position, as well as instructions on how to apply, please visit www.OTIjobs.net.