Manage Project Kick-off with the client:

• Briefing Meeting with the client to scope project, roles and responsibilities.
• Client contact persons. Confirmation of Client authorising stakeholder
• Timetables requirements and module selection
• Admission & Registration Process & requirements (incl. demo of online admission process)
• Regional and class splits
• Exam venues & requirements if exams take place at the client venue.
• Invoicing Requirements
• Project Meetings and Reporting
• Project administration (incl. Learnership agreements and attendance registers)
• Prepare Project Plan
• Induction Agenda
• Graduation
• Attend client meetings (Telephonic, Skype or face-to-face)

Internal Project Kick-off:

• Prepare and issue approved DTS to internal stakeholders with the agreed timetable.
• Request internal project kick-off meeting if required
• Ensure the internal team receive a high-level project plan, including deadlines for deliverables to kick off the project.

Issuing Project Reminders to Clients

• Upcoming class days
• Notice of courier delivery
• NNoteof Exam Dates and Times
• Announcement of Rewrite Exam Dates and Times
• Request parking for facilitators and invigilators (source detail from PMs/Logistics)

Admissions & Registrations

• Work with SSD and processing to ensure students are admitted timeously at the beginning of the project
• Liaise with client re: missing info required for admission
• Manage requests for late registrations, escalate to PMs for approval
• Manage requests for de-registration/withdrawal received via SSD from students (that requires client approval) or manage requests directly from the client
• Review client master lists against SAM data and induction attendance registers and resolve any queries with SSD and the client

Reporting

• Prepare project progress reports, including pass rate and throughput analysis. Liaise with academics for feedback on the words.
• Prepare project close out reports at project closure, including lessons learnt (coordinate feedback with the academic team)
• Prepare incident reports to manage client complaints/issues

Exam Queries

• Exam venue change requests
• Exam day queries, name not on the exam register/invigilator queries

Invoicing

• Track invoicing to ensure that tranche invoices are issued.
• Liaise with the client for Purchase orders where required
• Liaise with the internal accounts department to resolve any queries.

Ad hoc client requests

• Work with Programme Managers, Processing team, Student Services or directly from SAM Report Manager to assist with the following queries:
• Proof of registrations letters
• completion/results letters
• Exam confirmation letters
• Escalate and resolve results queries, did not receive a mark
• AC queries that were escalated to the client and need to be channelled to SSD and feedback provided to the client
• Document requests attendance registers, student evaluations feedback for SETA close-out reports
• Escalate exemption queries that come through from the client
• Complaint resolution problematic facilitator, incorrect results investigate question with PM and escalate to CRM if required