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- Coordinate, oversee, and execute the Implementation of the overall Application strategy
- Collaborates with the Director and Digital SLT to receive, review, and plan the implementation of the overall organization application strategy
- Coordinates team projects and efforts to assign resources and plan the implementation of changes, upgrades, replacements, or enhancements of organization applications and platforms
- Regularly reviews current, planned, and upcoming projects, and works with the team to ensure proper resourcing in order to meet expectations
- Works with other areas of Digital (i.e. Cyber Security, Data Science, etc.) to ensure needs are met, standards are applied, and cross-team collaboration is healthy
- Stays up to date on upcoming technologies, or updates to implementation technologies, and makes recommendations to the Director on continued platform evolution
- Identifies and explores areas of the organization’s application landscape where automation could be implemented to provide benefits in service, quality, and efficiency.
- Serve as the supervisor for the Application Infrastructure team
- Hire, supervise and support the development of a team responsible for the delivery of applications support and services within an approved budget and via a team-based customer service-focused approach.
- Meet regularly with the team to review current projects, and upcoming deadlines, and receive questions or feedback. Create open and accessible opportunities for the team to identify roadblocks, and request support in order to move forward
- Meet on a regular schedule, individually with each member of the team to provide feedback, learn where each team member can be supported, and foster an environment of open and clear communication
- Identifies and organizes necessary training/orientation for the team. Receives feedback from the team on external training opportunities, and makes recommendations to the Director for approval
- Establish goals and conduct performance reviews for all direct reports, in accordance with Human Resources policy.
- Manage global Enterprise Application support requests queues meeting or exceeding established SLAs, documenting knowledge articles, and supporting efforts to promote self-help.
- Perform other reasonable and related duties as assigned.
- Cross-cultural team development
- Works and collaborates with staff in each of CARE USA’s managed Country Offices (COs) to establish a good rapport and shared working environment
- Assists the ICT4D lead, and other Digital teams with identifying where single technology solutions can be implemented and shared for the benefit of all CARE staff and constituents
- Participates as a leader in a peer group of IT Managers across all COs, with the goal of promoting unity and a deeper understanding of global challenges
- Personal Professional Development
- Identifies and pursues relevant training and personal development programs of interests.
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