*SayPro (Commercial Fan Motor) CFM and Outreach Management

 General Description of the Programme: GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households. GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household. Job purpose: The Community Feedback Mechanism and outreach Team is a key part of the larger Accountability Team. The Accountability Team helps GOAL Syria to inform beneficiaries of their rights and entitlements related to GOAL’s programs, to systematically collect and respond to beneficiary feedback, to enable accountability to the community, to improve the participatory nature of its programming, and to ensure that stakeholders feel heard. It helps to promote a culture of accountability and ethics and an understanding of the necessity of accountability to affected populations in GOAL’s policies and practices. The CFM and Outreach Deputy Manager provides leadership in the implementation of CFM and outreach activities as guided by GOAL guidelines and systems. The position will supervise and guide the team and will coordinate Team Leaders’ activities, reporting efforts, and weekly planning to improve GOAL’s accountability to local stakeholders, to enhance participatory nature of its programming, and to ensure that stakeholders feel heard in the field. The Deputy Manager supports the Accountability Manager in ensuring that accountability outcomes are achieved through effective community engagement that promotes accountability and responds to the need of the affected community. Duties, objectives and competencies  Directly manage the CFM and Outreach Team Leaders, providing guidance, professional development, and support as needed.   Manage and coordinate the daily activity of CFM and Outreach Teams, which may include: Ensuring that CFM Teams maintain the complaints database and referral system of GOAL, including proper reception, logging referral and follow up cases appropriately with relevant sectors according to standard procedure. Following-up with post-verification complaints. Responding to frequently asked questions according to the approved script.   Disseminating key messages in the field, including information about GOAL services, assistance and project assistance, and CFM channels. - Carrying out consultation activities at the community level aiming to gather communities’ feedback to promote participation in GOAL programmes as needed. - Listening to, answering, processing and responding to beneficiaries’ communications during outreach activities.   Ensure proper procedures and processes for CFM and Outreach field work are followed and maintained.   Support the Accountability Manager in ensuring that CFM and Outreach Team’s efforts are aligned with and support the goals of the larger Accountability Team.   Directly implement and respond to communications received through CFM channels that are not location specific.   Guide Outreach Team Leaders in proactively identifying opportunities to reach specific marginalised members of communities (including persons with a disability, women, children and elderly) and facilitate their engagement with the CFM.   Ensure all reports received from Team Leaders are properly documented and circulated for relevant parties.   Identify serious complaints and report them directly through the appropriate response mechanism, in a confidential and discreet manner.   Carry out additional responsibilities as assigned by your line manager.  Requirements (essential) University degree from a recognized University. Five years at least experience working in humanitarian field. Three years at least experience leading a team. Previous experience managing teams and activities. Two years at least experience working with local communities in northern Aleppo. One years at least experience in supporting effective communication with marginalized and vulnerable communities (including women, children, persons with disability, the elderly, and marginalized groups). Demonstrated experience at capacity building and training others on new concepts or tasks. Experience working with multiple stakeholders, and people from multiple teams. Strong understanding of the humanitarian principles and the "Accountability towards Affected population" (AAP) Demonstrates creative thinking and innovation. Demonstrates problem solving skills, and can work in a team to develop innovative ideas together. Strong computer skills including Microsoft Office (including Word, Excel, Outlook). Demonstrated emotional maturity and ability to stay calm under pressure. Good analytical skills. Good reporting skills / English and Arabic. Native Arabic speaker. In addition to the above, the Complaints and Response Mechanism Deputy Manager is required to abide by and uphold the Core Humanitarian Standards in the execution of his/her duties. Requirements (desired) MA degree is an advantage. Strong experience in database management. Skills and familiarity with CommCare, Kobo, iFormBuilder, or other data collection platforms. Fluency in English. Previous experience working within GOAL. Knowledge and competency with PowerBi. Knowledge of and training in the Core Humanitarian Standards (CHS) Have knowledge of Kurdish language.              How to apply       Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted. Qualified female candidates are strongly encouraged to apply. Application deadline is 26th September 2022 . Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment requested from you at the application or any stage of the recruitment process, please do not respond. "يرجى ملاحظة أن منظمة جول GOAL لا تفرض أي رسوم من أي نوع أو أي التزام مالي آخر في أي مرحلة من مراحل عملية التوظيف (الطلب ، المقابلة ، المعالجة ، التدريب ، التعريف) أو رسوم أخرى ، و لا تطالب بأي معلومات عن الحسابات المصرفية البنكيه للمتقدمين على الشواغر. لا تعمل جول GOAL مع المؤسسات الوسيطة والأفراد أو وكالات التوظيف أثناء عملية التوظيف. في حالة طلب أي رسوم أو مستحقات منك خلال عملة التقديم على الوظائف الشاغره أو في أي مرحلة من مراحل عملية التوظيف ، يرجى إلابلاغ عدم الاستجابه Accountability within GOAL A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: Comply with GOAL’s policies and procedures with respect to the safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols. Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area. Report any concerns about inappropriate behaviour of a GOAL staff or partner. Safeguarding Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this ongoing commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates. General terms and conditions This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible. Thank you.