Category: Coordination

*Operation Manager(For Myanmar National Only)***

CONTRACT LENGTH: Fixed Term

General Position Summary:

The Operations Manager provides general management and leadership for the supply chain and operation functions at MEC including procurement, logistics, asset, admin, safety and security and information technology. The Operations Manager proactively and informatively communicates and coordinates the operation functions with partners, SCI/MEC team members in Yangon Office and other field locations including home-based staff as and when required. The Operations Manager is a key person within the Partnership and Program Support Department, who ensures the resources are planned and utilized towards effective program support and shares the overall responsibility for the direction and coordination of the MEC operation activities under the direct supervision of the Partnership and Program Support Director.

SCOPE OF ROLE:

Supervisory Responsibility: Operation Coordinator and Supply Chain Coordinator

Reports Directly To: Partnership and Program Support Director

Accountability to Partners: MEC team members are expected to demonstrate all efforts toward accountability especially to our equal partnership value and principles that take full advantage of the roles, knowledge, skills, reach and experience that each partner and MEC offer each other – and strive to respect partners’ roles, their experience, knowledge, leadership and existing resources in the ethnic and monastic education systems.

KEY AREAS OF ACCOUNTABILITY:

Essential Responsibilities

• Manage reliable and cost-effective operations and effective implementation of the strategies of MEC towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, travel management and safety & security on collaboration with SCI Function leads.
• Establish systems to ensure smooth flow of supply services for the program through different channels in order to respond to the program needs.
• Provide overall operational support to programs and facilitate coordination, supervision and monitoring of support activities designed to assist in fulfilling program objectives.
• Oversee the logistical aspects of the operation; including all staff movements as needed and ensure that security standards are maintained all the time.
• Work closely with other team in MEC to facilitate program planning and upcoming procurement resources needs – including to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance requirements.
• Responsible for the management of all project procurement functions compliance and control as described in the donor conditions and SCI policies.
• Support developing budgets for operations activities of the programs as an integral part of program annual operation plan (AOP) development and MEC internal operation budgeting.
• Represents MEC as required in coordination with SCI Operation Team.
• Ensure review and support for MEC’s all partner of operation system strengthen
• This position requires for travelling to MEC’s partners field office location (e.g MLM, MKN, MDL and Thailand & Myanmar border)

Responsibilities of Operations Manager:

The Operations Manager is responsible for but not limited to key responsibilities of operation management oversight, localization and implementation of policies and procedures for MEC and partners, resource management, Team management and the safety and security aspects.

OPERATIONS OVERSIGHT

Oversight, direction and advice on all aspects of MEC operations management, aiming at the achievement of the following results:

• Successful contribution for implementation of MEC AOP and executing the process and guidelines for procurement of goods and services.
• Maintain regular control on operations budget and identify any exceptions or possible implications of under / overspending in a timely manner.
• Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs.
• Provide managerial leadership to the Operation Coordinator and Supply Chain Coordinator and equip them with information, tools and resources to improve performance & reach objectives.

IMPLEMENTATION OF POLICIES AND PROCEDURES

Implementation of appropriate operations process and procedures that comply with SCI policies and procedures and with donor conditions focusing on the achievement of the following results:

• Provide technical and managerial leadership in localization and implementation of partners’ operation, procurement and logistic policies and procedures.
• Full compliance of operations with Procurement and Logistics policies, procedures, and processes.
• Provide expert review and advice on service contract agreement, resource management, tools, and method associated with operation etc.

RESOURCE MANAGEMENT

Effective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results:

• Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner.
• Responsible for provision of high quality and timely procurement and other program support to MEC internal team and partners.
• Exercising management over procurement processes and logistics ensuring compliance with the procurement policies and procedures as well donor rules and regulations.
• Oversee provision of transport and travel support (international and domestic).
• Oversight on maintenance of proper custody of MEC assets and general inventory.

TEAM MANAGEMENT

• Empower the team, deepen understanding of their roles and assist with career development.
• Equip team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive together to achieve excellence.

SECURITY

• Ensure compliance with security procedures and policies as determined by SCI.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Child Safeguarding Responsibility:

• Ensure that all beneficiaries of your program are receiving ongoing, age-appropriate verbal or written information in relevant languages about Save the Children’s Child Safeguarding Policy and Code of Conduct.

QUALIFICATIONS ,EXPERIENCE AND SKILLS

Minimum Qualification & Transferable Skills:

• Degree in Business Management and or any other relevant field.
• Minimum of 5 years management experience in a corporate or an INGO sector, including experience in operational support for high-risk program.
• Sound knowledge of administrative and procurement & logistics procedures is highly desired.
• Proven supervisory ability and/or technical skills combined with leadership.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with colleagues and partners in a diversified multi-cultural and multi-ethnic working environment.
• Skills in managing, organizing, planning and implementing assigned tasks under pressure of frequent and tight schedules.
• Strong ability to apply good judgment and decision-making skills in demanding and complex working environments.
• Demonstrated analytical and problem-solving skills in handling management and coordination issues at country program level.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English skills required.
• Ability to work effectively with an ethnically diverse team and partners in a sensitive environment.

Success Factors

MEC operates in a high-risk context as the strategy itself tends to serve the hardest to reach children and targets support to conflict-affected areas. So, the successful Operations Manager will be good at problem solving and have the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance. He/she will maintain strong cooperative relationships with partners, other departments and interact effectively with international and national personnel both in a managerial as well as training capacity, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. He/she will be able to work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to MEC partners’ deep field offices and project sites. The most successful MEC team members have a strong commitment to cross-team collaboration, partnership engagement, adaptability, and accountability, thrive in evolving and changing environments and make effective conversation and communication a priority in all situations.

Ongoing Learning

• In support of our belief that learning organizations are more effective, efficient and relevant to the children we serve, we empower all team members to dedicate to reflection and learning activities that further their personal and/or professional growth and development

General:

• Ability to work collaboratively with colleagues across the organisation developing effective working relationships to deliver outstanding results for children
• Commitment to and understanding of Save the Children’s aims, values and principles.
• Willingness and capability to comply with all relevant Save the Children policies and procedures with respect to health and safety, security, equal opportunities and other relevant policies such as HR policies and code of conduct, including the Child Safeguarding Policy.

Position Title: Sector Coordinator (Shelter/NFI/CCCM)

Duty Station: Maiduguri, Nigeria

Classification: Professional Staff, Grade P3

Type of Appointment: Special short-term graded, six months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 15 September 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:

The North-eastern part of Nigeria has witnessed an increase in violence since the beginning of 2015, causing a major humanitarian crisis. More than two million individuals have been displaced as a consequence of the intensification of attacks by non-State armed groups and subsequent military operations, with the highest rate of displacement taking place in Borno, Yobe, Gombe and Adamawa States. Today more than 1.7 million people remain displaced with more than 874,583 of Internally displaced persons (IDPs) living in 287 camps, collective centres, or transitional sites, notably in schools or government buildings. The remaining IDPs are displaced in host communities: sharing the homes of others, living in makeshift shelters constructed on available land or renting homes.

The Shelter/Non-Food Items (NFI) and the Camp Coordination and Camp Management (CCCM) sectors established to coordinate the response in those two areas have been historically led by the National Emergency Management Agency (NEMA) and IOM since the beginning of the crisis. Since August 2016 both sectors have been merged and jointly coordinated between IOM, the United Nations High Commissioner for Refugees (UNHCR) and NEMA.

Under the overall supervision of the Regional Director and direct supervision of the Chief of Mission, and in collaboration with the Emergency Response units, Headquarters (HQ) and the Regional Office for West and Central Africa in Dakar the successful candidate will be accountable and responsible for coordinating and managing the activities of the joint Shelter, Non-Food Items (NFI) and CCCM sector in Nigeria.

Core Functions / Responsibilities:

1. Update and reinforce a comprehensive CCCM/Shelter/NFI Sectoral strategy that incorporates all phases of the response, including preparedness, emergency management, response, recovery, and implementation of durable solutions.
2. Participate in the Inter-Sector Coordination Group to ensure adequate consideration of needs and coordination with other sectors with regards to the humanitarian strategy and response in Nigeria.
3. Prepare and revise, when necessary, specific documents, strategies, guidelines, and sector’s terms of reference.
4. Provide timely analysis, leading to a joint identification of gaps and development of sector-specific response strategies; ensure that sector strategies are adequately reflected in overall country strategies and appeals.
5. Draw lessons learned from the past activities in Nigeria and revise strategies and action plans accordingly in light of these and needs as they evolve.
6. Develop and implement an action plan within the CCCM, Shelter, NFI and CCCM Sector for capacity building and training. Plan, coordinate and deliver training/capacity-building to CCCM, Shelter and NFI sector partners, with a view to improving quality and efficiency of CCCM, Shelter and NFI interventions across all affected areas, including support efforts to strengthen the capacity of the national’s authorities and civil society.
7. Ensure integration of the Inter-Agency Standing Committee’s priority cross-cutting issues (e.g., human rights, HIV/AIDS, age, community participatory approaches) and promote gender equality and GBV risk reduction by ensuring that the specific needs of women and girls, as well as men and boys, are addressed. Ensure appropriate coordination with national authorities to the extent the political situation allows. This will involve liaising and working with relevant government counterparts to support or complement existing coordination mechanisms, where they exist.
8. Convene, facilitate and co-chair regular Shelter, NFI and CCCM sector coordination meetings and engage sector members while regularly monitoring their performance.
9. Identify, support, and coordinate a network of Shelter, NFI and CCCM Focal Points across all affected areas of Nigeria, to enable effective and coordinated field-level strategy, emergency preparedness and response.
10. In consultation with sector partners, plan and participate in inter-agency need assessments, as required.
11. Coordinate CCCM, Shelter and NFI interventions with sector partners, as well as with other sector coordination groups involved in responding to the needs and supporting adequate information sharing mechanisms.
12. Liaise, on behalf of the sector, with donors to fund priority sector activities, while at the same time encouraging sector partners to mobilize resources for their activities through their usual channels.
13. Provide guidance and substantive support to sector partners in developing the Humanitarian Response Plan (HRP), submitting project proposals for inclusion in the Consolidated Appeals, Flash Appeals, Central Emergency Response Fund requests and other inter-agency funding appeals and ensure that agreed sector strategies/priorities are adequately reflected in appeal documents.
14. Prepare and disseminate Shelter, NFI and CCCM sector regular updates.
15. Ensure, to the extent possible, that sector partners use common standards to review impact of the sector and progress against implementation plans as well as tools for information and data management, including in needs assessments and monitoring.
16. Ensure adequate reporting and information sharing, both within the sector and with other Working Groups and the Office for Coordination of Humanitarian Affairs (OCHA); collect 4W (Who/What/When/Where) information from partners and provide information to relevant inter-agency coordination body so it can be processed and redistributed at the Sector level and to other stakeholders; ensure that updated and relevant Sector-specific information is included in general reports, common web platforms; OCHA Situation Reports, OCHA Humanitarian Dashboard, etc.
17. Identify core advocacy concerns for the sector and contribute key messages to the broader advocacy initiatives of the HC, the Sector Lead Agency, and other relevant actors together with sector partners.
18. Promote principled approaches to camp consolidation, camp closures, returns and local integration.
19. Represent the interests of the sector in Durable Solutions discussions with the Inter SectorCoordination group and the donor community on prioritization, resource mobilization and advocacy.
20. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Political or Social Sciences, International Relations, Human Right/ Law, Architecture, Engineering, Disaster Management, Conflict Management, or a related field from an accredited academic institution with five years of relevant professional experience; or • University degree in the above fields with seven years of relevant professional experience.

Experience

• Experience in Cluster coordination and humanitarian response;
• Experience in programme management and project implementation;
• Experience of operational Cluster information management, Camp Coordination/ Campmanagement, DTM, Shelter/NFI coordination, implementation and monitoring and evaluation and site planning;
• Good knowledge of CCCM, NFI and shelter-related technical guidelines and standards;
• Knowledge of humanitarian reform, operational coordination, and Working Group; and,
• Previous management experience in an emergency operation setting.

Skills

• Ability to work effectively with local authorities, stakeholders, and beneficiaries;
• Excellent communication skills; and,
• Strong general analytical skills.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of one of the IOM Official languages (Arabic, Chinese, French, Russian, Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.