SayPro Community Outreach Management, Latin America Region

The Community Outreach Manager will deploy on relief activations and oversee all responsibilities and personnel within the Community Outreach Unit. The role will focus on developing and implementing operational procedures related to Community Outreach, ensuring thorough and timely needs assessments, and ongoing relationship management with beneficiaries. In collaboration with other Community Outreach Managers, this unit will advance best practices for identifying and reaching unmet needs within disaster-affected communities, and coordinating with communal, governmental, and non-governmental partners to gather and share intel with the Activation Team.

Position Location: This position reports directly to the Senior Manager and must be based in any state in the Latin America Region and within one hour of an international airport. Travel outside of the Latin America Region may be required. Preferred locations include: Guatemala City, Panama City, Mexico City, Bogotá, Rio de Janeiro, or Lima.

The Latin America team oversees programs in the following locations:

• Mexico, Central America and South America
• Dominican Republic and Cuba

Key Responsibilities and Duties:

Activation Management:

• Deploy, as needed, within eight hours, to a Disaster Area/Emergency Response to act as Community Outreach Manager, implementing or overseeing all responsibilities related to this Unit.
• Recruit, hire, and train personnel from the temporary roster or local community to fill any needed roles pertaining to the Community Outreach Unit.
• Manage assessment teams to establish boots on the ground in communities as soon as possible to understand disaster impacts, assess food needs, and coordinate ground support.
• Collaborate with the Distribution Lead to share ongoing information regarding recipient needs, and changes in meal requests.
• Gather feedback from beneficiaries about the quality of meals, and share this information with the Culinary Manager to inform adjustments.
• Visit distribution sites and communicate with beneficiaries to understand evolving needs and changes on the ground. Utilize findings to recommend the length of the response, including potential scale up or wind down strategies.
• In coordination with the Policy team, collaborates with government agencies. Builds relationships with external partners, first responders, and community contacts to gather intel on overall food needs, feedback on WCK performance, and other concurrent mass-feeding activities.
• Collaborate with internal departments, including, but not limited to, Emergency Response, Communications, Policy, Data & GIS, Training, Development, Finance, and Human Resources, to meet the operational needs of Community Outreach in the field.
• Perform any necessary tasks on the ground as needed

Operations Management:

• Collaborate with Community Outreach Unit Managers and Senior Manager to brainstorm, develop and implement operational procedures associated with the Community Outreach Unit.
• Develop and grow Community Outreach best practices for ensuring quick identification of needs, accurate data capture, and ongoing relationship management with community partners.
• Ensure strong systems are maintained for guaranteeing organized and appropriate Community Outreach mechanisms.
• Represent WCK in engagements as requested by relief leadership or other departments, including presentations, conference attendance, interviews, or governmental and NGO stakeholder meetings to share experiences from the field.
• Oversee and implement special projects while not on activations in coordination with other Community Outreach Managers and WCK departments.
• Maintain ServSafe, CPR, and any other certifications mandated by the Director of Relief Operations.
• Complete expense reports within a timely manner as determined by the WCK Finance Department

Requirements

• 5+ years of management experience, with the demonstrated ability to lead and train teams.
• 5+ years of relationship management.
• Proactive, mission oriented, compassionate and empathetic.
• Ability to operate in stressful, fast-paced situations with patience, and display compassion for those in crisis.
• Solid flexibility and adaptability skills in varying environments.
• Demonstrated ability to build and cultivate connections quickly and strategically in new environments.
• Organized, creative, and positive, with an eager-to-learn personality.
• Demonstrated project management skills.
• Excellent writing and presentation skills.
• Collaborative and capable of meeting deadlines both independently and within teams.
• Ability to self-manage and work independently.
• Ability to take direction and constructive feedback.
• Ability to travel domestically and internationally quickly and on short notice for extended periods of time.
• Comfortable connecting with remote and in-person working environments.
• Speaks Spanish as a first language.
• Fluency or working proficiency in English.

Preferred Qualifications and Skills:

• Location: Based in Guatemala City, Panama City, Mexico City, Bogotá, Rio de Janeiro, or Lima.
• Bachelor’s degree.
• Demonstrated computer skills, including proficiency in Google Programs, Microsoft Office programs and Airtable.
• WCK Activation experience as a WCK Volunteer, Contractor, or similar work experience in disaster response.
• Drivers License (Type A preferred), drives manual vehicles, able to operate heavy vehicles (box trucks, fork lifts).
• Fluency in Portuguese or French is a plus.
• Experience in journalism, faculty and teaching, community relations, social work, and/or hospitality is a plus.
• Holds a B1/B2 United States Visa (for at least 10 years and history of successful renewals).

Benefits

World Central Kitchen offers competitive compensation remuneration in line with local customs and standards. Details will be discussed as needed.

Equal Opportunity

World Central Kitchen is an equal opportunity employer committed to a diverse work environment. People of color and/or those with disabilities, diverse sexual orientations, gender expressions, and/or identities are encouraged to apply.

Applicants must be authorized to work in the country they are located. We are unable to sponsor or take over sponsorship of employment at this time.