SayPro Customer Service Management – Online Shop

Babylonstoren is looking for a passionate, friendly customer service officer to join their dynamic online shop team.

Key functions will include, amongst others

• Receiving telephone calls
• Handling customer queries via email, phone calls, etc.
• Handling personal shopper duties
• Administering the online shop’s support platforms (Zendesk, Freshdesk, etc.)
• Supporting the operational team with daily administrative tasks

Minimum requirements

• A completed national senior certificate qualification (matric/Grade 12)
• A relevant tertiary qualification
• At least two years’ experience in customer service
• An e-commerce background will be beneficial
• Fluent in Afrikaans and English, with excellent verbal and written communication skills
• Professional telephone etiquette and good interpersonal skills
• Ability to multitask and work under pressure
• Computer literate
• Neat and detail orientated
• Team player attitude
• Available to work on weekends

Please send your CV and salary expectations to moc.nerotsnolybab@enilenna.

Posted on 08 Sep 12:03, Closing date 7 Nov