SayPro MI and Reporting Analyst Consulting Service

About the position

Education and Qualification:

• Matric with a strong aptitude in Mathematics (Core).
• Advanced Excel skills and
• Lean, Six Sigma and SQL certification preferable.
• Must have a minimum 3 years of in a Business Analyst or Data/MI Analysis role.
• Experience working within a customer service environment preferable.
• Well versed in contact centre specific MI and Reporting concepts and tools.
• Attention to detail and analytical by nature.
• Ability to deliver results in a fast paced and dynamic environment.
• Ability to present a professional image and demeanour to internal and external customers.
• Ability to communicate effectively both orally and in writing with internal and external customers.
• Data analysis knowledge and with particular reference to Root Cause Analysis methodologies.
• Advanced knowledge and competency in Excel are essential.
• Demonstrate exceptional organizational skills and the ability to handle confidential material.
• Experience communicating and influencing across job levels with both internal and external partners.
• Ability to push back, foresee potential issues, and advocate for relentless improvement.
• Ability to solve for both service level and productivity concerns with the challenges of minute-to-minute change.
• Ability to make independent, sound decisions.
• Good analytical and strong data background.
• Excellent communication skills both spoken and written.
• Excellent decision-making skills, critical-thinking skills as well as organisational skills.
• Ability to work independently.