QCTO Office Administrator (Public Service Administrator) NQF Level 5 Credits 42 OC91994 Training Material

Description

SAQA ID 91994 Office Administrator (Public Service Administrator)  NQF Level 5 Credits 42

The Occupational Certificate is aimed at enhancing the various key functional elements of the work of a Public Service Administrator, namely:

• Planning – working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise.
• Organising – the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective.
• Staffing – the whole personnel function of bringing in and training the staff and maintaining favourable conditions of work.
• Directing – the continuous task of making decisions and embodying them in specific and general orders and instructions and serving as the leader of the organisation.
• Coordinating – the all important duty of interrelating the various parts of the work; OR the common thread that runs through all the activities of the organisation.
• Reporting – keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself/herself and his/her subordinates informed through records, research, and inspection.
• Budgeting – with all that goes with budgeting in the form of planning, accounting and control.Rationale:
  The need for effective and humanising public service delivery is manifested in key government policy and legal documents, including the Constitution of the Republic of South Africa (1996) and the White Paper on Transforming Public Service Delivery DPSA: 1997), amongst others. The Occupational Certificate: Office Administrator: Public Service Administrator seeks to provide for the needs of employees in the public sector with diverse qualifications, but who have or aspire to enter the managerial cadres. The qualification is characterised by its management-orientated approach as the duties of manager demand expertise that would normally not have been included in the undergraduate study.

  Further, the qualification incorporates the eight Batho Pele principles which were devised to guide the implementation of public service delivery. These principles are: consultation; setting standards; increase access; ensuring curtsey; providing information; openness and transparency; redress and value for money