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SayPro Training Material 14110 – National Certificate in Accommodation Services

R5,999.00
South African rand (R) – ZAR
  • United States dollar ($) – USD
  • South African rand (R) – ZAR

PURPOSE AND RATIONALE OF THE QUALIFICATION This qualification has been developed for the accommodation industry. It brings together all aspects of housekeeping and basic supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation services diploma and provides […]

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Description

PURPOSE AND RATIONALE OF THE QUALIFICATION
This qualification has been developed for the accommodation industry. It brings together all aspects of housekeeping and basic supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation services diploma and provides articulation with Gaming, Travel and other Tourism industries.

 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.

 

RECOGNISE PREVIOUS LEARNING?
N

 

QUALIFICATION RULES
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 120 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 31 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 55 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 34 credits.

 

EXIT LEVEL OUTCOMES
On completion of this qualification, the learner will be able to:

  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Maintain effective working relationships with other members of staff
  • Perform basic calculations and communicate verbally and non-verbally
  • Prepare beds and handle linen and bed coverings
  • Service toilets and bathroom areas
  • Service guest bedroom areas
  • Clean floors and floor coverings
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Maintain the housekeeping service
  • Maintain a safe and secure working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-the-job coaching
  • Develop self within the job role
  • Source information about self employment opportunities
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Induct new staff to the workplace
  • Plan, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
  • Control and order stock

 

ASSOCIATED ASSESSMENT CRITERIA
Integrated Assessment:

Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature, specifically: AS18 – “Maintain the housekeeping service”.

 

ARTICULATION OPTIONS
This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached).

 

MODERATION OPTIONS
Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements.

 

CRITERIA FOR THE REGISTRATION OF ASSESSORS
Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA.
REREGISTRATION HISTORY
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.

 

UNIT STANDARDS:
  ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Core 7606 Clean floors and floor coverings Level 2 NQF Level 02 1
Core 7793 Describe layout, services and facilities of the organisation Level 2 NQF Level 02 1
Core 7801 Describe the sectors of the Hospitality, Travel and Tourism Industries Level 2 NQF Level 02 2
Core 7612 Handle and dispose of waste Level 2 NQF Level 02 1
Core 7608 Handle and store cleaning equipment and materials Level 2 NQF Level 02 1
Core 7799 Maintain a safe working environment Level 2 NQF Level 02 2
Core 7602 Prepare beds and handle linen and bed coverings Level 2 NQF Level 02 2
Core 7605 Service guest bedroom areas Level 2 NQF Level 02 1
Core 7603 Service toilet and bathroom areas Level 2 NQF Level 02 2
Core 7860 Introduce new staff to the workplace Level 3 NQF Level 03 1
Core 7796 Maintain a secure working environment Level 3 NQF Level 03 1
Core 7844 Contribute to the identification of short term supply needs Level 4 NQF Level 04 1
Core 7821 Develop self within the job role Level 4 NQF Level 04 3
Core 7869 Maintain a preventative maintainance programme Level 4 NQF Level 04 3
Core 7846 Maintain the cleaning programme for own area of responsibility Level 4 NQF Level 04 2
Core 7658 Maintain the housekeeping service Level 4 NQF Level 04 4
Core 7839 Maintain the receipt, storage and issue of goods Level 4 NQF Level 04 5
Core 7836 Monitor customer satisfaction Level 4 NQF Level 04 3
Core 7827 Source information about self-employment opportunities Level 4 NQF Level 04 3
Core 7818 Conduct on-the-job coaching Level 5 Level TBA: Pre-2009 was L5 5
Core 7884 Control and order stock Level 5 Level TBA: Pre-2009 was L5 4
Core 7868 Monitor and maintain health, safety and security Level 5 Level TBA: Pre-2009 was L5 4
Core 7866 Plan, organise and monitor work in own area of responsibility Level 5 Level TBA: Pre-2009 was L5 3
Fundamental 7800 Maintain health, hygiene and a professional appearance Level 1 NQF Level 01 1
Fundamental 7812 Perform basic calculations Level 2 NQF Level 02 3
Fundamental 7794 Communicate verbally Level 3 NQF Level 03 8
Fundamental 11235 Maintain effective working relationships with other members of staff Level 3 NQF Level 03 1
Fundamental 7790 Process incoming and outgoing telephone calls Level 3 NQF Level 03 3
Fundamental 7791 Display cultural awareness in dealing with customers and colleagues Level 4 NQF Level 04 4
Fundamental 7822 Prepare written communications Level 4 NQF Level 04 3
Fundamental 7789 Provide Customer Service Level 4 NQF Level 04 8
Elective 7626 Clean and maintain public areas Level 2 NQF Level 02 2
Elective 7635 Control linen for external laundry Level 2 NQF Level 02 1
Elective 7613 Deep clean floors and soft floor coverings Level 2 NQF Level 02 3
Elective 7663 Handle mail, messages and written communications Level 2 NQF Level 02 1
Elective 7813 Identify work opportunities Level 2 NQF Level 02 2
Elective 7631 Launder guest clothes Level 2 NQF Level 02 2
Elective 7792 Maintain data in a computer system Level 2 NQF Level 02 4
Elective 7700 Provide a collection and delivery service Level 2 NQF Level 02 2
Elective 7618 Provide an on-premise laundry service Level 2 NQF Level 02 3
Elective 7614 Service self-catering kitchen areas and equipment Level 2 NQF Level 02 2
Elective 7629 Service toilets and washrooms Level 2 NQF Level 02 2
Elective 7698 Store and handle customer and establishment property Level 2 NQF Level 02 1
Elective 7815 Apply for a job or work experience placement Level 3 NQF Level 03 2
Elective 7785 Function in a business environment Level 3 NQF Level 03 4
Elective 7657 Maintain a clean linen supply Level 3 NQF Level 03 3
Elective 7638 Maintain housekeeping supplies Level 3 NQF Level 03 3
Elective 7786 Operate a Computer Level 3 NQF Level 03 8
Elective 7636 Provide a housekeeping service within designated area of work Level 3 NQF Level 03 3
Elective 7634 Provide a valet service Level 3 NQF Level 03 1
Elective 7725 Provide a valet/butler service Level 3 NQF Level 03 3
Elective 7782 Analyse a business and determine the way it functions Level 4 NQF Level 04 3
Elective 7784 Communicate in a business environment Level 4 NQF Level 04 6
Elective 7854 Provide First Aid Level 4 NQF Level 04 4
Elective 7788 Process payments Level 5 Level TBA: Pre-2009 was L5 6
Elective 7787 Sell products or services Level 5 Level TBA: Pre-2009 was L5 8

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