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The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Qualifying learners could follow a career in:

• Secretarial services
• Reception services
• Switchboard operations
• Financial Administration
• Banking Administration
• Personal/executive assistant services
• Technical assistance
• Typing
• Data capturing
• Systems administration
• Human Resources administration
• Basic Contracts Administration
• Legal Secretarial services
• Reception supervision
• Change administration and management
• Relationship management
• Project coordination.

  Rationale:

  The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Adminstrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

  The National Certificate in Business Administration Services: Level 4 is a generic Qualification which offers Administrative knowledge and skills to learners who:

• Have attained the National Certificate in Business Administration: Level 3 and wish to continue on a path of life-long learning in Administration
• Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training
• Have worked in Administration for many years, but have no formal Qualifications in their area of expertise
• Wish to extend their range of skills and knowledge of Administration so that they can become knowledge workers
• Are contracted in a learnership agreement
• Have recently taken up a position in Administration
• Have not yet acquired the skills and competencies required for learning in Administration at NQF level 5.

  The skills, knowledge, values and attitudes reflected in the Qualification are building blocks that will be developed further in Level 5. The intention is:

• To promote the development of knowledge and skills that are required for the efficient performance of Adminstrative functions in any commercial or non-commercial environment
• To release the potential of people.
• To provide opportunities for people to move up the value chain.

  The National Certificate in Business Administration Services: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within all commercial and non-commercial sectors. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised Qualification. It should also assist new entrants to the industry.

  It will ensure that the quality of education and training in Administration is enhanced and of a world-class standard.

  The National Certificate in Business Administration Services at NQF Level 4 allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.

  The Level 4 Certificate builds on the knowledge and skills already obtained in the Level 3 Certificate. 

• Communication at NQF level 3
• Mathematical Literacy at NQF level 3
• Computer Literacy at NQF Level 3.

  Recognition of Prior Learning

  The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph.

  This Recognition of Prior Learning may allow for:

• Accelerated access to further learning at this or higher levels on the NQF
• Gaining of credits towards a Unit Standard in this Qualification
• Obtaining this Qualification in whole or in part.

  All recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

To be awarded the Qualification, learners are required to obtain a minimum of 140 credits as detailed below.

FUNDAMENTAL COMPONENT

The Fundamental Component consists of Unit Standards in:

• Mathematical Literacy at Level 4 to the value of 16 credits
• Communication at Level 4 in a First South African Language to the value of 20 credits
• Communication in a Second South African Language at Level 3 to the value of 20 credits

  It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.

  All Unit Standards in the Fundamental Component are compulsory.

  CORE COMPONENT

  The Core Component consists of Unit Standards to the value of 73 credits all of which are compulsory.

  ELECTIVE COMPONENT

  The Elective Component consists of Unit Standards to the value of 147 credits. Learners are to choose Unit Standards to the minimum of 11 credits.

  Sports Administration Specialisation (Learning Programme ID 80767):

• ID 13912: Apply knowledge of self and team in order to develop a plan to enhance team performance, Level 3, 5 credits.
• ID 13915: Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace, Level 3, 4 credits.
• ID 114738: Perform financial planning and control functions for a small business, Level 4, 6 credits.
• ID 117111: Apply knowledge of basic accounting principles to financial services, Level 3, 4 credits.
• ID 117156: Interpret basic financial statements, Level 4, 4 credits.
• ID 242810: Manage Expenditure against a budget, Level 4, 6 credits.
• ID 242819: Motivate and Build a Team, Level 4, 10 credits.
• ID 243293: Promote sport activity in a community, Level 4, 4 credits.
• ID 243296: Apply values and ethics to a sport organization, Level 4, 3 credits.
• ID 243298: Apply administrative skills and knowledge in a sport organization, Level 4, 11 credits.
• ID 243300: Lead a community sport activity, Level 4, 12 credits.
• ID 243303: Create, improvise and organize sport activities, Level 4, 6 credits.

  Employee Wellness Specialisation (Learning Programme ID 93567):

• ID 113907: Explain the impact of personal wellness on work performance, Level 3, 2 credits.
• ID 13915: Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace, Level 3, 4 credits.
• ID 377162: Explain the need for wellness awareness programmes, Level 4, 4 credits.
• ID 10980: Induct a new employee, Level 4, 4 credits.
• ID 246667: Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations, Level 3, 4 credits.
• ID 242668: Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act, Level 4, 4 credits.
• ID 242860: Apply the Batho Pele principles to own work role and context, Level 3, 4 credits.
• ID 377160: Explain the fundamentals of the concepts of ‘wellness’, Level 4, 8 credits.

  Employee Relation Specialisation (Learning Programme ID 93568):

• ID 10170: Demonstrate understanding of employment relations in an organisation, Level 3, 3 credits.
• ID 264374: Capture payroll data, Level 3, 6 credits.
• ID 264371: Demonstrate an understanding of the purpose of the payslip and its components, Level 3, 6 credits.
• ID 264377: Identify and demonstrate understanding of different types of employment contracts and how this impacts payroll administration, Level 3, 8 credits.
• ID 10980: Induct a new employee, Level 4, 4 credits.
• ID 10978: Recruit and select candidates to fill defined positions, Level 4, 10 credits.
• ID 11907: Draft an employment contract, Level 5, 3 credits.
• ID 114278: Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995), Level 5, 12 credits.
• ID 114274: Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997), Level 5, 8 credits.

  Training and Development Practices Specialisation (Learning Programme ID 93569):

• ID 117877: Perform one-to-one training on the job, Level 3, 4 credits.
• ID 116927: Apply the principles of employment equity to organisational transformation, Level 5, 10 credits.
• ID 123393: Carry out course administration, Level 3, 3 credits.
• ID 15227: Conduct skills development administration in an organisation, Level 4, 4 credits.
• ID 242819: Motivate and Build a Team, Level 4, 10 credits.
• ID 242817: Solve problems, make decisions and implement solutions, Level 4, 8 credits.
• ID 117865: Assist and support learners to manage their learning experiences, Level 4, 5 credits.
• ID 263976: Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework, Level 5, 5 credits.
• ID 12544: Facilitate the preparation and presentation of evidence for assessment, Level 4, 4 credits. 

Have knowledge of the procedures for stock and fixed asset control and be able to:

• Apply such knowledge and maintain the appropriate registers
• Ensure that employees have the resources they need on an on-going basis through efficiently ordering and distributing stationery and other requirements.

  Develop Administrative systems together with other employees to:

• Control and keep all information required by the organisation up to date
• Ensure the confidentiality of information
• Control the availability of resources information
• Develop administrative procedures relating to the systems and to write them into a manual for use by other employees.

  Improve organisational effectiveness, by being able to:

• Manage all Administration records him/herself
• Assist others in the organisation to do so

  Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time:

• Appropriate report format
• On time
• Using listening, reading and writing skills.

  The learner will also be able to:

• Identify information sources so as to be able to quickly access information when it is required
• Liaise with clients (internal and external) to verify that the format used for reports serves the purpose
• Make amendments to report format and writing style, if necessary.

  Manage service providers in that the learner will be able to:

• Identify appropriate service providers
• Institute the appropriate provisioning procedures to secure the service of providers
• Draw up contracts for the provision of services and goods by suppliers
• Monitor the delivery of the service and/or goods in terms of quality, quantity and time schedules for delivery
• Take appropriate action when service providers fail to deliver as agreed.

  Be an effective employee in the Administrative section of an organisation by being able to:

• Plan and organise own work
• Establish and maintain sound working relationships
• Comply with the organisation`s ethics and code of conduct
• Maintain files and records as required
• Set personal goals and develop and manage him/herself in a business context.

  Be aware of how fraud can be present in an office environment and assisting in its control by:

• Knowing what types of fraud can exist in an office environment
• Being aware of the legal and organisational implications surrounding fraud and either reporting it or failing to report it
• Analysing trends and the impact of fraud in the organisation/sector
• Being able to describe and be part of the implementation of fraud control measures as they relate to the level of authority of the learner.

  Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.

  Identify and solve work related problems together with others in the section so as to:

• Improve the working climate in the administration department
• Aid the effectiveness of the organisation

  Apply efficient time management processes, procedures and techniques to:

• Improve his/her productivity
• Assist others in the administrative section to do likewise

  Be an effective member of a team and be able to:

• Cooperate with others to carry out joint tasks
• Apply sophisticated teamwork skills
• Utilise diversity to its fullest capacity.

  Become a knowledge worker and be able to:

• Monitor the media ( newspapers, television, radio and magazines) and identify articles/news clips, etc that are applicable to Administration and/or the sector in which he/she works and see their implication for his/her organisation.
• Realise that he/she and his/her organisation are part of a larger system that is interdependent and dependant on other sectors
• Conduct basic research projects in relation to the Administrative function.

  In particular, assessors should check that the learner can demonstrate an ability to consider a range of options and make decisions about the knowledge and skills demonstrated above so that the best option is chosen. 

Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the Qualification.

Learning, teaching and assessment are inextricably lined. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated.

Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Administration contexts wherever possible.

A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

The term `Integrated Assessment` implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. 

• Australia
• New Zealand
• England
• Scotland

  A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with those of each country and the best practice points were highlighted and incorporated into each Unit Standard. However the points incorporated were written in a South African context.

  The qualification that best equates with this Qualification is the New Zealand, Certificate 3 in Business (Administration) Code BSA 30197. 

• The National Certificate in Tourism: Reception: Level 4
• The National Certificate in Hospitality Reception: Level 4
• The National Certificate in Management: Level 4
• The National Certificate in Project Management: Level 4
• The National Certificate in Public Relations: Level 4.

  Vertical articulation is possible with the following Qualifications:

• National Diploma in Accommodation Services: Level 5
• National Diploma in Service Management: Level 5
• National Certificate in Business Administration: Level 5
• National Certificate in Public Administration: Level 5. 

• Anyone assessing a learner or moderating the assessment of a learner against this
  Qualification must be registered as an assessor with the Services Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
• Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the Services Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
• Assessment and moderation of assessment will be overseen by the Services Education, Training, Quality, Assurance (ETQA) Body, or by an ETQA that has a Memorandum of Understanding with the Services ETQA, according to the ETQA`s policies and guidelines for assessment and moderation.
• Moderation must include both internal and external moderation of assessments at exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual Unit Standards as well as the integrated competence described in the Qualification.

  Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

• A minimum of 2 (two) years` practical, relevant occupational experience in Administration
• To be declared competent in all the outcomes of the National Assessor Unit Standards as stipulated by South African Qualifications Authority (SAQA)
• To be in possession of a Qualification in Administration at NQF Level 5 or higher.