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SayPro Buy Hospitality Reception Training Material 64469

R5,999.00
South African rand (R) – ZAR
  • United States dollar ($) – USD
  • South African rand (R) – ZAR

PURPOSE AND RATIONALE OF THE QUALIFICATION  This qualification has been developed for the reception function within the accommodation industry. It brings together all aspects of front office and supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation […]

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Description

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for the reception function within the accommodation industry. It brings together all aspects of front office and supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation services diploma and provides articulation with Gaming, Travel and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that an FEC certificate, or equivalent, has been obtained by the candidate at level 4. (The matric certificate meets these requirements). 

RECOGNISE PREVIOUS LEARNING? 
N 

QUALIFICATION RULES 
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification, learners are required to obtain a minimum of 126 credits as detailed below.

FUNDAMENTAL COMPONENT

The Fundamental Component consists of Unit Standards in:

  • Mathematical Literacy at Level 4 to the value of 16 credits
  • Communication at Level 4 in a First South African Language to the value of 20 credits
  • Communication in a Second South African Language at Level 3 to the value of 20 credits

    It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    CORE COMPONENT

    The Core Component consists of Unit Standards to the value of 62 credits all of which are compulsory.

    ELECTIVE COMPONENT

    The Elective Component consists of Unit Standards to the value of 18 credits. Learners are to choose Unit Standards to the minimum of 8 credits. With the approval of the relevant ETQA, learners may choose any registered Unit Standard which contributes to the improvement of their work performance or in which they have a particular interest. 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:

  • Operate a computer
  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Identify work opportunities
  • Apply for a job or experience placement
  • Prepare written communications
  • Provide first aid
  • Handle mail, messages and written communications
  • Provide customer information and book external services
  • Deal with the arrival of customers
  • Prepare customer accounts and deal with departures
  • Exchange foreign cash and travelers cheques
  • Co-ordinate the greeting and assisting of guests on arrival and departure
  • Maintain the front office service
  • Maintain the portering / concierge service
  • Describe layout, services and facilities of the organisation
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Describe the sectors of the hospitality, travel & tourism industries
  • Conduct on-the-job-coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Source information about self employment opportunities
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Create, maintain and improve productive working relationships
  • Plan and conduct meetings
  • Induct new staff to the workplace
  • Plan, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
  • Manage ones own development and time
  • Control and order stock 

ASSOCIATED ASSESSMENT CRITERIA 
Integrated Assessment:

Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature, specifically:

  • FH15 – “Maintain the front office service”. 

ARTICULATION OPTIONS 
This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

MODERATION OPTIONS 
Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

CRITERIA FOR THE REGISTRATION OF ASSESSORS 
Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 
REREGISTRATION HISTORY 
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

NOTES 
This qualification has been converted to a Further Education and Training Certificate, through the addition of unit standards in Communication in a Second Language at NQF Level 3 to the value of 20 credits. It replaces 14116: National Certificate: Hospitality Reception, NQF Level 4, 126 credits. 

UNIT STANDARDS: 
  ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Core  7710  Deal with the Arrival of Customers  Level 3  NQF Level 03  2 
Core  7860  Introduce new staff to the workplace  Level 3  NQF Level 03  1 
Core  7796  Maintain a secure working environment  Level 3  NQF Level 03  1 
Core  7820  Operate a payment point and process payments  Level 3  NQF Level 03  3 
Core  7703  Provide Customer Information and Book External Services  Level 3  NQF Level 03  2 
Core  7844  Contribute to the identification of short term supply needs  Level 4  NQF Level 04  1 
Core  7821  Develop self within the job role  Level 4  NQF Level 04  3 
Core  7721  Exchange Foreign Cash and Travellers Cheques  Level 4  NQF Level 04  2 
Core  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04  3 
Core  7846  Maintain the cleaning programme for own area of responsibility  Level 4  NQF Level 04  2 
Core  7839  Maintain the receipt, storage and issue of goods  Level 4  NQF Level 04  5 
Core  7873  Manage one`s own development  Level 4  NQF Level 04  3 
Core  7836  Monitor customer satisfaction  Level 4  NQF Level 04  3 
Core  9244  Plan and conduct meetings  Level 4  NQF Level 04  4 
Core  7827  Source information about self-employment opportunities  Level 4  NQF Level 04  3 
Core  7722  Co-ordinate the Greeting and Assisting of Guests on Arrival and Departure  Level 5  Level TBA: Pre-2009 was L5  4 
Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5  5 
Core  7884  Control and order stock  Level 5  Level TBA: Pre-2009 was L5  4 
Core  7730  Maintain the Portering/ Concierge Service  Level 5  Level TBA: Pre-2009 was L5  4 
Core  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5  4 
Core  7866  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5  3 
Fundamental  119472  Accommodate audience and context needs in oral/signed communication  Level 3  NQF Level 03  5 
Fundamental  119457  Interpret and use information from texts  Level 3  NQF Level 03  5 
Fundamental  119467  Use language and communication in occupational learning programmes  Level 3  NQF Level 03  5 
Fundamental  119465  Write/present/sign texts for a range of communicative contexts  Level 3  NQF Level 03  5 
Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04  6 
Fundamental  119462  Engage in sustained oral/signed communication and evaluate spoken/signed texts  Level 4  NQF Level 04  5 
Fundamental  119469  Read/view, analyse and respond to a variety of texts  Level 4  NQF Level 04  5 
Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04  4 
Fundamental  119471  Use language and communication in occupational learning programmes  Level 4  NQF Level 04  5 
Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04  6 
Fundamental  119459  Write/present/sign for a wide range of contexts  Level 4  NQF Level 04  5 
Elective  7829  Handle and record refunds  Level 3  NQF Level 03  2 
Elective  7706  Maintain a Booking System  Level 3  NQF Level 03  3 
Elective  7725  Provide a valet/butler service  Level 3  NQF Level 03  3 
Elective  7852  Audit Financial Procedures/ Conduct Night Audit  Level 4  NQF Level 04  4 
Elective  7727  Maintain practices and procedures for handling cash/cash equivalents  Level 5  Level TBA: Pre-2009 was L5  3 
Elective  7726  Maintain Practices and Procedures for Handling Foreign Cash/ Cash Equivalent  Level 5  Level TBA: Pre-2009 was L5  3 

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