SayPro Buy – Office Administrator Training Material 102161

Description

PURPOSE OF THE PROGRAMME

This occupational qualification provides an opportunity for the learner to acquire a range of
administrative skills to coordinate the activities of an office including information management and
operational processes.
Qualified learners will be competent to support management with office and information administration
demonstrating a range of administrative and communication skills. They will be able to function in
Human Resource, Marketing, Public Relations or Financial departments/unit which will enable them to
accomplish tasks professionally and efficiently in the increasingly computerised environment of a
business office in accordance with national and international standards in the field. The learner will also
understand cultural diversity, multicultural communication and the principles of a professional image
and grooming to promote the image of the organisation.
The occupational qualification is to equip learners with the broad based knowledge and skills to be able
to be employed in a small business or a large corporation, public or private and advance their personal
and career management skills to enhance their employability.
The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled office
administrator, prepared for further, more specific study in the various fields, which enables easier
progression routes.

EXIT LEVEL OUTCOMES

On completion of the programme you will be able to:
1. Manage resources according to good governance policies and procedures to facilitate the
smooth and effective operational activities within the organisation.
2. Manage, coordinate and assist in the administration and clerical support of specific departments
to facilitate the smooth running thereof by using computerised systems and practices.
3. Assist in selection process, induction, employee wellness and skills development of employees.
4. Process given data to complete a Workplace Skills Plan.
5. Assist in the administrative function of the marketing, public relations and advocacy of the
organisation.
6. Communicate effectively using appropriate methods to maintain effective customer
relationships according to organisational standards customer service of internal and external
stakeholders.
7. Plan, administer and provide support services to a special project within an organisation.

PROGRAMME MODULES

1. Introduction to Office Administration
2. Work readiness
3. Document management
4. Meeting support
5. Resource management
6. Tender and procurement support
7. Staffing administration
8. Workplace skills plan development support
9. Marketing administration support
10. Customer relationships
11. Support project administration