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SayPro Buy Systems Support Training Material 48573
PURPOSE AND RATIONALE OF THE QUALIFICATION In summary, the purpose of this qualification may be stated as:To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth) The qualification may be acquired […]
Description
PURPOSE AND RATIONALE OF THE QUALIFICATION |
In summary, the purpose of this qualification may be stated as: To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth) The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification. A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets. The qualification is designed to:
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LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that the learner must be competent in skills gained at the further education and training band. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 4. Further learning assumed is the ability to use a personal computer competently.
The assumed learning can be acquired in the traditional way of formal study as well as in the workplace. Acquiring the competencies in a workplace (either via formal skills programmes or normal on-the-job training) has the potential of addressing the problems of the past, where formal qualifications were only obtainable by way of formal study. Recognition of prior learning (RPL) This qualification may be achieved through the recognition of prior learning, which includes formal, informal and non-formal learning and work experience. Achieving unit standards through RPL Achieving the qualification through RPL |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
Rules regarding NQF levels of credits The qualification consists of a minimum of 147 credits and has been designed in accordance with the SAQA rules of combination Rules regarding Fundamental, Core and Electives |
EXIT LEVEL OUTCOMES |
Exit Level Outcomes
A learner will be able to: |
ASSOCIATED ASSESSMENT CRITERIA |
In particular, assessors should check that the learner is able to demonstrate an ability to consider a range of options and make decisions, meeting the following criteria:
1. 2.
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INTERNATIONAL COMPARABILITY |
This qualification and unit standards have been evaluated against, and are comparable to core knowledge and specialised knowledge elements found in the following International Qualifications Frameworks:
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ARTICULATION OPTIONS |
Upon successful completion of the qualification, the qualifying learner will have a thorough understanding of the role of an IT Systems Support person and be able to competently carry out the exit level outcomes of the qualification, in a business environment. The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships.
A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support or in any other related vertical or enabled markets. This qualification was developed to allow for further study in Information Technology and related fields at Higher Education levels. It will allow the qualified learner to progress to further qualifications either in Systems Support or other IT domains, or in related industries where IT is a key component. In particular, this qualification has been designed to allow entry into the National Diploma in Systems Support at NQF level 5 and into current tertiary qualifications at National Diploma level. |
MODERATION OPTIONS |
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CRITERIA FOR THE REGISTRATION OF ASSESSORS |
The criteria to register as an assessor include the following:
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REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. |
NOTES |
Supporting documentation to this document has been created to suggest ETQA guidelines for learnership implementations of this qualification. It contains additional information to support the implementation of this qualification, for example, it lists the knowledge areas covered by the qualification, the ways in which the learning assumed to be in place can by acquired, different ways in which learnerships (that will lead to this qualification) can be implemented, etc. |
UNIT STANDARDS: |
ID | UNIT STANDARD TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS | |
Core | 114054 | Administer a local area computer network | Level 5 | Level TBA: Pre-2009 was L5 | 7 |
Core | 114074 | Demonstrate an understanding of different computer network architectures and standards | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Core | 114046 | Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) | Level 5 | Level TBA: Pre-2009 was L5 | 4 |
Core | 114060 | Demonstrate an understanding of local area computer networks, by installing a networked workstation | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Core | 114058 | Demonstrate an understanding of the concepts of Multi-User computer Operating systems | Level 5 | Level TBA: Pre-2009 was L5 | 7 |
Core | 114061 | Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Core | 114052 | Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement | Level 5 | Level TBA: Pre-2009 was L5 | 8 |
Core | 114056 | Describe enterprise systems management and its role in IT systems support | Level 5 | Level TBA: Pre-2009 was L5 | 3 |
Core | 114075 | Design a local area computer network for a departmental office environment | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Core | 114072 | Install and commission a local area computer network | Level 5 | Level TBA: Pre-2009 was L5 | 9 |
Core | 114047 | Install and configure a multi-user networked operating system | Level 5 | Level TBA: Pre-2009 was L5 | 9 |
Core | 114053 | Monitor and maintain a multi-user networked operating system | Level 5 | Level TBA: Pre-2009 was L5 | 6 |
Core | 114066 | Test Networked IT systems against given specifications | Level 5 | Level TBA: Pre-2009 was L5 | 4 |
Fundamental | 114076 | Use computer technology to research a computer topic | Level 4 | NQF Level 04 | 3 |
Fundamental | 10135 | Work as a project team member | Level 4 | NQF Level 04 | 8 |
Fundamental | 114183 | Apply the principles of resolving problems for single-user and multi-user computer operating systems | Level 5 | Level TBA: Pre-2009 was L5 | 7 |
Fundamental | 114051 | Conduct a technical practitioners meeting | Level 5 | Level TBA: Pre-2009 was L5 | 4 |
Fundamental | 114055 | Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa | Level 5 | Level TBA: Pre-2009 was L5 | 3 |
Fundamental | 114059 | Demonstrate an understanding of estimating a unit of work and the implications of late delivery | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Fundamental | 114050 | Explain the principles of business and the role of information technology | Level 5 | Level TBA: Pre-2009 was L5 | 4 |
Fundamental | 8252 | Writing business reports in Retail/Wholesale practices | Level 5 | Level TBA: Pre-2009 was L5 | 6 |
Elective | 114062 | Assemble a server computer and peripherals from modules | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Elective | 114048 | Create database access for a computer application using structured query language | Level 5 | Level TBA: Pre-2009 was L5 | 9 |
Elective | 114049 | Demonstrate an understanding of Computer Database Management Systems | Level 5 | Level TBA: Pre-2009 was L5 | 7 |
Elective | 114063 | Install a server computer and peripherals | Level 5 | Level TBA: Pre-2009 was L5 | 7 |
Elective | 114064 | Install and commision multi-user application software for a server computer | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Elective | 114073 | Install and commission multi-user system software on a server computer | Level 5 | Level TBA: Pre-2009 was L5 | 7 |
Elective | 114057 | Install high-volume/Hign-Speed computer cabling for server computer system | Level 5 | Level TBA: Pre-2009 was L5 | 10 |
Elective | 114065 | Maintain and repair a server computer to module level | Level 5 | Level TBA: Pre-2009 was L5 | 10 |
Elective | 114042 | Maintain and repair colour photocopiers/printers | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Elective | 114182 | Maintain and repair computer printers | Level 5 | Level TBA: Pre-2009 was L5 | 3 |
Elective | 114067 | Maintain and repair facsimile (fax) machines | Level 5 | Level TBA: Pre-2009 was L5 | 3 |
Elective | 114070 | Maintain and repair high-volume photocopier machines | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Elective | 114071 | Maintain and repair photocopier machines | Level 5 | Level TBA: Pre-2009 was L5 | 4 |
Elective | 114068 | Maintain and repair scanning systems | Level 5 | Level TBA: Pre-2009 was L5 | 4 |
Elective | 114077 | Maintain and repair server computer peripherals to module level | Level 5 | Level TBA: Pre-2009 was L5 | 10 |
Elective | 114045 | Operate an enterprise server computer system | Level 5 | Level TBA: Pre-2009 was L5 | 6 |
Elective | 114043 | Support a local area computer network | Level 5 | Level TBA: Pre-2009 was L5 | 10 |
Elective | 114069 | Administer security systems for a multi-user computer system | Level 6 | Level TBA: Pre-2009 was L6 | 15 |
Elective | 114044 | Demonstrate an understanding of change management for computer systems | Level 6 | Level TBA: Pre-2009 was L6 | 3 |
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