SayPro HR Service – Compliance & Internshipal Grievances

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations. With over 9,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

The People and Performance Group (PCG) is a strategic HR unit, helping UNOPS empower people, drive organizational excellence and manage change across the organization in order to help UNOPS deliver on its strategic intent.

We are a hard-working and committed team, bringing together experienced professionals with strategic HR management, including talent management and recruitment, learning and development, HR policy, organizational design and personnel well-being expertise – all of us having a passion for achieving results and building innovation into our way of doing business.

The Policy stream focuses, among other things, in ensuring compliance with HR policy. Allegations of breaches of HR policy are reviewed by the HR Policy stream by conducting fact-finding exercises. The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and CompliancePCG Deputy Director. Fact-finding exercises and other types of analysis may be required as a result of the compliance-related activities included in the HR Policy stream work plan.

The Internal Grievances function focuses on enabling an efficient, progressive, fair, diligent and transparent management of personnel (internal grievances and) relations. Reporting to the Senior HR Manager – Policy and Compliance, the HR Specialist – Internal Grievances is responsible for independently handling complex internal grievances cases. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and Compliance (and eventually under the guidance of the HR Advisor, Internal Grievances)

The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will require emotional intelligence, judgment and decision making and discretion. The role requires an ability to objectively and professionally manage sensitive cases, often involving interactions with a wide range of senior stakeholders.

*This position is based in Copenhagen, Denmark. However, it may also be home-based with possible travels to Copenhagen.**

Summary of functions:

1. HR policy compliance and Internal grievances case management; advice and guidance on interpersonal conflict management.

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

3. Reporting, and action plan implementation

1. HR policy compliance and Internal grievances (IG) case management; advice and guidance on interpersonal conflict management.

• Responsible for implementing UNOPS’ HR Policy Compliance and IG case management system for allegation of breaches of HR policy as well as of internal grievances allegations, with the appropriate input from key stakeholders

• Plan and conduct preliminary assessments on new (complex) complaints or coordinate and direct the implementation of more simple cases by more junior colleagues, including:

• Locating and securing evidence.

• Rapport building and interviewing witnesses and other parties, including senior stakeholders

• Assessing credibility.

• Processing and synthesizing facts and complex issues.

• Drafting detailed preliminary assessment reports.

• Drafting findings in a clear, concise, and logical report, including recommendations to the decision makers for matters to be referred for investigation when warranted, and/or additional/alternative management actions

• Accurately and comprehensively documenting cases and follow up action plans and their progress

• Manage HR Policy Compliance and Internal Grievances matters (specific case decisions, processes and systems, governance/decision making), following up with counterparts such as the Ethics Office, the Internal Audit and Investigations Group,the Legal Group, or other internal or external stakeholders, as required, ensuring appropriate actions are taken promptly to reach a resolution

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

• Provide practical advice and support to management and personnel on the effective implementation of UNOPS policies and adoption of procedures related to HR Policy Compliance and Internal Grievances.

• Reactively advise and counsel as well as proactively educate managers and personnel in respect of rights, responsibilities, code of conduct and other relevant challenges associated with the harassment free workplace and nurturing the enabling work environment.

• Support the development of comprehensive training materials and deliver training to managers and personnel at large on HR Policy Compliance and Internal Grievances related matters.

3. Reporting and action plan development

• Support the preparation of reports for consumption by a broad range of internal and external stakeholders, Respond to queries from and attend meetings including with the Joint Inspection Unit of the United Nations system (JIU), or internal and external audits on internal grievances matters, as required.

• Support the Senior HR Manager, Policy and Compliance, the SR HR Officer, Internal Grievances, and the D&I Specialist, with the development, implementation and monitoring of action plans introducing measures to create a more inclusive and positive work environment, addressing the needs of a diverse workforce, including on disability, LGBTI, mental health and staff wellbeing;

• Act as focal point for UNOPS and PPG in joint bodies and working groups related to internal grievances, HR policy compliance, workforce engagement and well-being, and coordinate activities, as appropriate;

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations. With over 9,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

The People and Performance Group (PCG) is a strategic HR unit, helping UNOPS empower people, drive organizational excellence and manage change across the organization in order to help UNOPS deliver on its strategic intent.

We are a hard-working and committed team, bringing together experienced professionals with strategic HR management, including talent management and recruitment, learning and development, HR policy, organizational design and personnel well-being expertise – all of us having a passion for achieving results and building innovation into our way of doing business.

The Policy stream focuses, among other things, in ensuring compliance with HR policy. Allegations of breaches of HR policy are reviewed by the HR Policy stream by conducting fact-finding exercises. The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and CompliancePCG Deputy Director. Fact-finding exercises and other types of analysis may be required as a result of the compliance-related activities included in the HR Policy stream work plan.

The Internal Grievances function focuses on enabling an efficient, progressive, fair, diligent and transparent management of personnel (internal grievances and) relations. Reporting to the Senior HR Manager – Policy and Compliance, the HR Specialist – Internal Grievances is responsible for independently handling complex internal grievances cases. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and Compliance (and eventually under the guidance of the HR Advisor, Internal Grievances)

The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will require emotional intelligence, judgment and decision making and discretion. The role requires an ability to objectively and professionally manage sensitive cases, often involving interactions with a wide range of senior stakeholders.

*This position is based in Copenhagen, Denmark. However, it may also be home-based with possible travels to Copenhagen.**

Summary of functions:

1. HR policy compliance and Internal grievances case management; advice and guidance on interpersonal conflict management.

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

3. Reporting, and action plan implementation

1. HR policy compliance and Internal grievances (IG) case management; advice and guidance on interpersonal conflict management.

• Responsible for implementing UNOPS’ HR Policy Compliance and IG case management system for allegation of breaches of HR policy as well as of internal grievances allegations, with the appropriate input from key stakeholders

• Plan and conduct preliminary assessments on new (complex) complaints or coordinate and direct the implementation of more simple cases by more junior colleagues, including:

• Locating and securing evidence.

• Rapport building and interviewing witnesses and other parties, including senior stakeholders

• Assessing credibility.

• Processing and synthesizing facts and complex issues.

• Drafting detailed preliminary assessment reports.

• Drafting findings in a clear, concise, and logical report, including recommendations to the decision makers for matters to be referred for investigation when warranted, and/or additional/alternative management actions

• Accurately and comprehensively documenting cases and follow up action plans and their progress

• Manage HR Policy Compliance and Internal Grievances matters (specific case decisions, processes and systems, governance/decision making), following up with counterparts such as the Ethics Office, the Internal Audit and Investigations Group,the Legal Group, or other internal or external stakeholders, as required, ensuring appropriate actions are taken promptly to reach a resolution

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

• Provide practical advice and support to management and personnel on the effective implementation of UNOPS policies and adoption of procedures related to HR Policy Compliance and Internal Grievances.

• Reactively advise and counsel as well as proactively educate managers and personnel in respect of rights, responsibilities, code of conduct and other relevant challenges associated with the harassment free workplace and nurturing the enabling work environment.

• Support the development of comprehensive training materials and deliver training to managers and personnel at large on HR Policy Compliance and Internal Grievances related matters.

3. Reporting and action plan development

• Support the preparation of reports for consumption by a broad range of internal and external stakeholders, Respond to queries from and attend meetings including with the Joint Inspection Unit of the United Nations system (JIU), or internal and external audits on internal grievances matters, as required.

• Support the Senior HR Manager, Policy and Compliance, the SR HR Officer, Internal Grievances, and the D&I Specialist, with the development, implementation and monitoring of action plans introducing measures to create a more inclusive and positive work environment, addressing the needs of a diverse workforce, including on disability, LGBTI, mental health and staff wellbeing;

• Act as focal point for UNOPS and PPG in joint bodies and working groups related to internal grievances, HR policy compliance, workforce engagement and well-being, and coordinate activities, as appropriate;

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations. With over 9,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

The People and Performance Group (PCG) is a strategic HR unit, helping UNOPS empower people, drive organizational excellence and manage change across the organization in order to help UNOPS deliver on its strategic intent.

We are a hard-working and committed team, bringing together experienced professionals with strategic HR management, including talent management and recruitment, learning and development, HR policy, organizational design and personnel well-being expertise – all of us having a passion for achieving results and building innovation into our way of doing business.

The Policy stream focuses, among other things, in ensuring compliance with HR policy. Allegations of breaches of HR policy are reviewed by the HR Policy stream by conducting fact-finding exercises. The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and CompliancePCG Deputy Director. Fact-finding exercises and other types of analysis may be required as a result of the compliance-related activities included in the HR Policy stream work plan.

The Internal Grievances function focuses on enabling an efficient, progressive, fair, diligent and transparent management of personnel (internal grievances and) relations. Reporting to the Senior HR Manager – Policy and Compliance, the HR Specialist – Internal Grievances is responsible for independently handling complex internal grievances cases. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and Compliance (and eventually under the guidance of the HR Advisor, Internal Grievances)

The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will require emotional intelligence, judgment and decision making and discretion. The role requires an ability to objectively and professionally manage sensitive cases, often involving interactions with a wide range of senior stakeholders.

*This position is based in Copenhagen, Denmark. However, it may also be home-based with possible travels to Copenhagen.**

Summary of functions:

1. HR policy compliance and Internal grievances case management; advice and guidance on interpersonal conflict management.

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

3. Reporting, and action plan implementation

1. HR policy compliance and Internal grievances (IG) case management; advice and guidance on interpersonal conflict management.

• Responsible for implementing UNOPS’ HR Policy Compliance and IG case management system for allegation of breaches of HR policy as well as of internal grievances allegations, with the appropriate input from key stakeholders

• Plan and conduct preliminary assessments on new (complex) complaints or coordinate and direct the implementation of more simple cases by more junior colleagues, including:

• Locating and securing evidence.

• Rapport building and interviewing witnesses and other parties, including senior stakeholders

• Assessing credibility.

• Processing and synthesizing facts and complex issues.

• Drafting detailed preliminary assessment reports.

• Drafting findings in a clear, concise, and logical report, including recommendations to the decision makers for matters to be referred for investigation when warranted, and/or additional/alternative management actions

• Accurately and comprehensively documenting cases and follow up action plans and their progress

• Manage HR Policy Compliance and Internal Grievances matters (specific case decisions, processes and systems, governance/decision making), following up with counterparts such as the Ethics Office, the Internal Audit and Investigations Group,the Legal Group, or other internal or external stakeholders, as required, ensuring appropriate actions are taken promptly to reach a resolution

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

• Provide practical advice and support to management and personnel on the effective implementation of UNOPS policies and adoption of procedures related to HR Policy Compliance and Internal Grievances.

• Reactively advise and counsel as well as proactively educate managers and personnel in respect of rights, responsibilities, code of conduct and other relevant challenges associated with the harassment free workplace and nurturing the enabling work environment.

• Support the development of comprehensive training materials and deliver training to managers and personnel at large on HR Policy Compliance and Internal Grievances related matters.

3. Reporting and action plan development

• Support the preparation of reports for consumption by a broad range of internal and external stakeholders, Respond to queries from and attend meetings including with the Joint Inspection Unit of the United Nations system (JIU), or internal and external audits on internal grievances matters, as required.

• Support the Senior HR Manager, Policy and Compliance, the SR HR Officer, Internal Grievances, and the D&I Specialist, with the development, implementation and monitoring of action plans introducing measures to create a more inclusive and positive work environment, addressing the needs of a diverse workforce, including on disability, LGBTI, mental health and staff wellbeing;

• Act as focal point for UNOPS and PPG in joint bodies and working groups related to internal grievances, HR policy compliance, workforce engagement and well-being, and coordinate activities, as appropriate;

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations. With over 9,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

The People and Performance Group (PCG) is a strategic HR unit, helping UNOPS empower people, drive organizational excellence and manage change across the organization in order to help UNOPS deliver on its strategic intent.

We are a hard-working and committed team, bringing together experienced professionals with strategic HR management, including talent management and recruitment, learning and development, HR policy, organizational design and personnel well-being expertise – all of us having a passion for achieving results and building innovation into our way of doing business.

The Policy stream focuses, among other things, in ensuring compliance with HR policy. Allegations of breaches of HR policy are reviewed by the HR Policy stream by conducting fact-finding exercises. The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and CompliancePCG Deputy Director. Fact-finding exercises and other types of analysis may be required as a result of the compliance-related activities included in the HR Policy stream work plan.

The Internal Grievances function focuses on enabling an efficient, progressive, fair, diligent and transparent management of personnel (internal grievances and) relations. Reporting to the Senior HR Manager – Policy and Compliance, the HR Specialist – Internal Grievances is responsible for independently handling complex internal grievances cases. The role will work independently on case management, under the guidance of the Senior HR Manager – Policy and Compliance (and eventually under the guidance of the HR Advisor, Internal Grievances)

The role will interact with senior stakeholders across the organization including HQ, Regional and country offices. The role will require emotional intelligence, judgment and decision making and discretion. The role requires an ability to objectively and professionally manage sensitive cases, often involving interactions with a wide range of senior stakeholders.

*This position is based in Copenhagen, Denmark. However, it may also be home-based with possible travels to Copenhagen.**

Summary of functions:

1. HR policy compliance and Internal grievances case management; advice and guidance on interpersonal conflict management.

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

3. Reporting, and action plan implementation

1. HR policy compliance and Internal grievances (IG) case management; advice and guidance on interpersonal conflict management.

• Responsible for implementing UNOPS’ HR Policy Compliance and IG case management system for allegation of breaches of HR policy as well as of internal grievances allegations, with the appropriate input from key stakeholders

• Plan and conduct preliminary assessments on new (complex) complaints or coordinate and direct the implementation of more simple cases by more junior colleagues, including:

• Locating and securing evidence.

• Rapport building and interviewing witnesses and other parties, including senior stakeholders

• Assessing credibility.

• Processing and synthesizing facts and complex issues.

• Drafting detailed preliminary assessment reports.

• Drafting findings in a clear, concise, and logical report, including recommendations to the decision makers for matters to be referred for investigation when warranted, and/or additional/alternative management actions

• Accurately and comprehensively documenting cases and follow up action plans and their progress

• Manage HR Policy Compliance and Internal Grievances matters (specific case decisions, processes and systems, governance/decision making), following up with counterparts such as the Ethics Office, the Internal Audit and Investigations Group,the Legal Group, or other internal or external stakeholders, as required, ensuring appropriate actions are taken promptly to reach a resolution

2. Advise and Provide Training on HR Policy Compliance & Internal Grievances

• Provide practical advice and support to management and personnel on the effective implementation of UNOPS policies and adoption of procedures related to HR Policy Compliance and Internal Grievances.

• Reactively advise and counsel as well as proactively educate managers and personnel in respect of rights, responsibilities, code of conduct and other relevant challenges associated with the harassment free workplace and nurturing the enabling work environment.

• Support the development of comprehensive training materials and deliver training to managers and personnel at large on HR Policy Compliance and Internal Grievances related matters.

3. Reporting and action plan development

• Support the preparation of reports for consumption by a broad range of internal and external stakeholders, Respond to queries from and attend meetings including with the Joint Inspection Unit of the United Nations system (JIU), or internal and external audits on internal grievances matters, as required.

• Support the Senior HR Manager, Policy and Compliance, the SR HR Officer, Internal Grievances, and the D&I Specialist, with the development, implementation and monitoring of action plans introducing measures to create a more inclusive and positive work environment, addressing the needs of a diverse workforce, including on disability, LGBTI, mental health and staff wellbeing;

• Act as focal point for UNOPS and PPG in joint bodies and working groups related to internal grievances, HR policy compliance, workforce engagement and well-being, and coordinate activities, as appropriate;