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- Collaborate with sales experts to implement needs analysis and feedback mechanisms
- Design initiatives that enhance the team’s capabilities in the short and long run through a mix of education, exposure and experience.
- Determine delivery modalities, applying adult learning methodologies, instructional design standards and the latest learning technologies (e.g. blended learning, e-learning, video, WhatsApp).
- Implement Learning and Development plans and manage all technical (e.g. training facilitation) and operational components (e.g. budget, scheduling, material, and venues).
- Evaluate and enhance the effectiveness of Learning and Development initiatives using qualitative and quantitative data.
- Ensure standardisation across internally and externally sourced initiatives to achieve quality, consistency, and measurable return on investment.
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