SayPro Online Course SAQA 11516665831

Description

Associated Assessment Criteria for Exit Level Outcome 1:

Use the writing process to compose various reports and texts required within the workplace
Read and interpret various texts with understanding.
Maintain and adapt oral communication as required.
Use appropriate communication skills within the workplace.

Associated Assessment Criteria for Exit Level Outcome 2:

Use mathematical functions correctly to solve routine problems and tasks within the workplace.

Associated Assessment Criteriafor Exit Level Outcome 3:

Handle and/or organise the safe handling of key systems within the establishment.
Maintain appropriate security procedures when dealing with guests’ belongings.
Use suitable security procedures when dealing with equipment and materials.
Report security hazards and suspicious items to the appropriate authority.
Report incidents in accordance with establishment procedures.
Use appropriate security procedures following the reporting of hazards/suspicious items.
Follow and use effective emergency procedures when the need arises.

Associated Assessment Criteriafor Exit Level Outcome 4:

Display a positive attitude to customer service, including politeness, promptness, identification of customer requirements and taking remedial action.
Establish customer requirements and deal with them promptly.
Deal appropriately with customers in different situations, including, face to face, telephone and writing.
Deal with difficult customers, including angry, boisterous, intoxicated and abusive customers, according to establishment guidelines.
Deal appropriately with customers with special needs including physical, language and VIPs.
Provide assistance to customers including, information, physical help and referral.
Recognise limits of authority and refer situations appropriately.
Deal appropriately with customer requirements including urgent, non-urgent and special requirements.
Use written and in-house procedures of standard customer service.
Record customer service provision using records and written reports where appropriate.
Maintain confidentiality where appropriate.

Associated Assessment Criteria for Exit Level Outcome 5:

Practice appropriate personal presentation consistently.
Maintain good standards of personal hygiene and health.
Maintain professional attitudes consistently.
Operate effectively and co-operatively in team situations.
Act as a competent team leader.
Maintain effective communication skills.
Maintain good relationships with customers and colleagues.

Associated Assessment Criteria for Exit Level Outcome 6:

Wear appropriate protective clothing whenever necessary.
Ensure sufficient supplies of protective clothing are maintained.
Use equipment and cleaning chemicals safely.
Practice appropriate safety procedures when using equipment and dangerous substances, including cleaning equipment.
Undertake a safety hazard analysis at appropriate times.
Report safety hazards without delay.
Complete a basic safety hazard analysis.
Operate and clean equipment safely and with reference to manufacturers’ instructions as appropriate.
Carry out basic first aid.
Store dangerous substances appropriately.

Associated Assessment Criteria for Exit Level Outcome 7:

Identify fire hazards and take appropriate action
Maintain good practice in accordance with fire prevention training.
Take appropriate action on discovery of a fire hazard and a fire.
Use fire fighting techniques and skills in accordance with training to deal with fire safely.
Inspect fire fighting equipment regularly and arrange for necessary maintenance.

Associated Assessment Criteria for Exit Level Outcomefor Exit Level Outcome 8:

Use the correct procedures in accordance with manufacturers’ instructions when operating cleaning equipment.
Handle and use cleaning chemicals safely.
Wear appropriate protective clothing for all cleaning tasks.
Clean different floor coverings using appropriate methods and materials.
Clean ceilings and walls using appropriate methods and materials.
Clean sanitary fittings using appropriate methods and materials.
Clean furniture and bedrooms using appropriate methods and materials.
Clean public areas and function rooms using appropriate methods and materials.

Associated Assessment Criteria for Exit Level Outcome 9:

Select appropriate cleaning procedures for a variety of situations.
Organise cleaning tasks effectively and efficiently.
Organise cleaning tasks according to type.
Process and complete appropriate documentation.
Monitor standards according to establishment requirements.

Associated Assessment Criteria for Exit Level Outcome 10:

Prepare a diagram of a basic room layout for a specific target market.
Prepare a diagram of a basic bedroom layout, suitable for a disabled guest.
Produce documentation for planning a cleaning service.
Participate in the recruitment and selection of employees.
Produce a programme for a basic training session.
Produce suitable materials for a basic training programme.
Prepare rosters for employees.
Record employee achievements and progress.
Maintain commitment to guest satisfaction.

Associated Assessment Criteria for Exit Level Outcome 11:

Use appropriate control procedures when handling linen.
Handle linen hygienically.
Make beds in accordance with establishment standards.
Identify and remove stains appropriately.
Use appropriate washing processes for linen items.
Select suitable cleaning processes for soft furnishings.
Use appropriate ironing and finishing processes for linen items.
Select and organise appropriate storage facilities for textiles.
Complete a linen condition check and report results.
Report damaged textile items appropriately.

Associated Assessment Criteria:for Exit Level Outcome 12:

Produce monitoring systems for a specific service.
Conduct monitoring and evaluation services.
Actively seek customer feedback.
Collate and analyse customer feedback.

Associated Assessment Criteria:for Exit Level Outcome 13:

Produce documentation for planning a cleaning service.
Participate in the recruitment and selection of employees.
Produce a programme for a basic training session.
Produce suitable materials for a basic training programme.
Prepare rosters for employees.
Record employee achievements and progress.
Maintain commitment to guest satisfaction.

Associated Assessment Criteria for Exit Level Outcome 14:

Compile standard procedure documentation.
Select appropriate equipment and materials.
Carry out appropriate equipment and material trials.
Maintain accurate financial records.
Schedule staff effectively.
Carry out stock inventory procedures.
Devise effective staff schedules.
Carry out room inspection programmes effectively.

Integrated Assessment:

Integrated assessment appropriately incorporated to ensure that the purpose of the qualification is achieved:

Assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever.

This qualification is comprised of the following:

Practical competences: What a candidate must be able to do.
Knowledge requirements: What a candidate must know.

There are several ways in which these can be assessed:

Practical:

Assessors may be required to use different assessment methods.
> Competence Checklist: observation of performance.
> Competence Checklist: appraisal of a product.
> Practical assignment.

Knowledge requirements:

Learners will be required to take tests to show that they meet the knowledge requirements:

These assessments can take the following forms.
> Written tests: Multiple choice.
> Written tests: Short, structured questions.

Learning, teaching and assessment are inextricably interwoven. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the modules will be integrated.

Assessment of communication, language, literacy and numeracy should be integrated as far as possible with other aspects and should use practical contexts wherever possible.

Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques such as realistic working environment including real work timescales and pressures should be used to provide a context appropriate to the assessment.

During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflexive competencies.
All learners are required to complete an externally set and marked international examination in order to achieve the qualification.

Assessment should ensure that all outcomes and critical cross-field outcomes are evaluated.