SayPro Program Management, Instructional Design

Job Overview:

The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. Switchboard is a one-stop resource hub for refugee service providers in the United States, supported by the Office of Refugee Resettlement (ORR) and implemented by the IRC in partnership with Lutheran Immigration and Refugee Service (LIRS). More information about Switchboard can be found at www.SwitchboardTA.org.

Switchboard is seeking a Program Officer for Instructional Design. Switchboard provides training and capacity-building services to ORR-funded refugee service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. The Program Officer for Instructional Design will be responsible for ensuring high quality instructional design across Switchboard’s capacity-building initiatives, including online training, self-paced courses, communities of practice, and learning resources such as videos, information guides, toolkits, etc. This position is remote and may be located anywhere in the United States.

Major Responsibilities:

Instructional Design

• Ensure high quality instructional design across trainings and learning resources developed by Switchboard’s internal and external subject matter experts; provide guidance and review of instructional design across all materials
• Research and recommend innovative training and instructional design practices that Switchboard should incorporate

· Ensure that client perspectives and practitioner knowledge inform Switchboard’s trainings and learning resources

• Develop and lead implementation of strategy for updating and/or maintaining previously developed Switchboard learning resources

· With support from Administrative Coordinator, serve as producer on Switchboard events in Zoom Meeting and Zoom Webinar

• Champion a culture of learning and continuous improvement in Switchboard’s approach to instructional design; identify relevant professional development opportunities for Switchboard team

Project Management and M&E

• Contribute to needs assessment process to ensure instructional design best practices are incorporated into Switchboard’s annual workplan

• Analyze feedback and evaluation data from Switchboard’s TTA participants with a focus on instructional design improvements

• Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.

Other duties as assigned.

Job Requirements:

· Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent experience)

· Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs

· Experience developing innovative virtual multimedia trainings, such as webinars, online courses, self-paced e-learning, etc.

· Experience contributing to project M&E (data collection, management, and reporting)

· Familiarity with and commitment to data-driven, evidence-based programming

· Excellent written and oral communication skills, with evidence of ability to build capacity of staff at multiple levels

· Ability to effectively manage complex projects with strict timelines

Preferred Experience & Skills:

• Graduate degree in relevant field (or equivalent experience)

• Familiarity with relevant Office of Refugee Resettlement (ORR)-funded programs

• Experience engaging with external subject matter experts and/or consultants

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.**

Commitment to Diversity and Inclusivity:** IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who have lived experience as refugees, survivors of trafficking, or other populations the IRC serves.

Equal Opportunity Employer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.