SayPro Referral and Waitlist Management

Description

Staff Management:SayPro Oversee the recruitment, hiring and training of Customer Service and Housing Specialists and ensure that they are managed in accordance with IRC’s People Manager Standards.SayPro Oversee operations of housing support and customer service, providing guidance, leadership and direct support in all aspects of service provisionSayPro Support team to problem solve issues and liaise on challenging cases.SayPro Ensure that services and responses are delivered in a timely manner.SayPro Evaluate and report staff performance.SayPro Provide career development and learning opportunities to staff to build the service delivery leadership strengths of all within the department.**Program Delivery:SayPro Collaborate with Specialist and Project Director on developing a customer service strategy and SOP for inquiry systemSayPro Develop an efficient tracking system to monitor inquiries and complaints; ensure timely responses to ASIP participants and stakeholdersSayPro Develop referral information and materials, building relationships with partner to facilitate warm referrals for servicesSayPro Collaborate with Specialist and Project Director on developing a housing support strategy and tracking mechanism to monitor housing availability for waitlisted ASIP participantsSayPro Monitor to ensure compliance with all program standards and grant requirements in accordance with donor and IRC.SayPro Ensure that all digital and hard copy information is maintained in accordance with policies and guidelines.Team/Office Participation:SayPro Maintain ongoing communication with the Project Director on the status of referrals and waitlist.SayPro Represent IRC in meetings and events with local partners and community stakeholders.