SayPro National Certificate: Saw Doctoring SAQA 83886 NQF Level 03 Credits 05 Training Material

Description

SayPro National Certificate: Saw Doctoring SAQA 83886 NQF Level 03 Credits 05 Training Material

PURPOSE OF THE UNIT STANDARD
This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner`s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

The qualifying learner is competent of:
Obtaining and evaluating project information to facilitate Contact Centre problem solving:
Providing advice and support regarding received information to facilitate Contact Centre problem solving.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
Numeracy at NQF Level 1 or equivalent.
English, verbal and written communication at NQF Level 2 or equivalent.
Computer operating skills at NQF Level 2 or equivalent.

UNIT STANDARD RANGE
Evaluation will take place within own areas of expertise and level of competence.
Advise and support will include discussions, referrals, hands-on assistance, reports, evidence, other sources of expertise, development activities, on-the-job-training.
This standard applies to Contact Centres that are in-bound and/or out-bound within a commercial or emergency context and will include appropriate subject matter in the area in which the learner chooses to operate.