SayPro Product Management —

SayPro

• Manage the IVR service day-to-day activities and manage content on the Viamo platform.
• Master all functionality of the Viamo platform for creating and managing content trees with best practices.
• Create and organize the content scripts with best practices to share with the team for translation and recording followed by quality assurance to ensure that all received content is of high quality, in the agreed-upon format, and delivered on time.
• Continually monitor and test the Service and solve any problems that arise.
• Manage relationship with Mobile Network Operator (MNO) partner.
• Engage with key stakeholders to ensure that they see continued value in the Service Create promotion messages with best practices and work with counterparts to schedule and send BTL messages to our target audience. Share data and create reports as needed.
• Monitoring and Reporting Lead the pre-testing of new content for message quality and comprehension.
• Monitor and track all related statistics and be the first to identify positive or negative trends that can inform decisions to improve impact.
• Work with the global team to create and run pilots and test changes to the Service. Implement and scale improvements and new best practices.
• Other: Assist with [COUNTRY] project management support Support the Country Manager as needed for Viamo’s work in [COUNTRY], particularly with business development efforts for the service and other Viamo products Lead project implementation, supporting translation, recording, testing needs, etc.
• Carry out the technical deployment of the project on the Viamo platform Monitor and document performance metrics, end-user engagement, and impact to inform appropriate changes to project approach and overall implementation as needed.