SayPro Quality Service Lead (Helpline and Redress Support Service)

The Organisation

Blue Knot Foundation’s core mission is to support the recovery of adult survivors of childhood trauma. They offer a range of important services including the Blue Knot Helpline, Trauma Informed Case Management to support applicants applying for the National Redress Scheme, National Counselling and Referral Service supporting the Disability Royal Commission, educational workshops, professional development training, supervision, consultancy and other services.

Blue Knot Foundation is committed to enabling people affected by childhood trauma to live satisfying and meaningful lives, and to feel connected with their communities.
  
Benefits & Culture

• Passionate and collaborative team culture
• Substantial self-care component
• Commitment to training and professional development
• Diverse recognition framework
• Generous salary packaging provisions

  
The Role

This newly created position will lead the implementation and reporting of the National Digital Mental Health Safety and Quality Standards for the Blue Knot Helpline and Redress services. It ensures policies and procedures meet regulatory requirements and will establish and monitor the compliance and risk management processes.

Additionally you will;

• Identify training, coaching and supervision needs of staff
• Provide regular evaluation plans, analysis and reporting and monitor data integrity
• Recommend system, process and service quality improvements to optimise outcomes for clients
• Support the enhancement of the risk framework, model of care, incident management and open disclosure systems

Skills Required

You have a background leading teams in the delivery of clinical services, accreditation and compliance, developing clinical systems, frameworks and protocols to meet standards and ensuring accurate documentation and reporting.

You are flexible and can work in a fast paced environment with fluctuating demands, and meet the following qualifications, experience and attributes:

• Tertiary qualifications in psychology, social work or counselling and current membership or eligibility to a relevant professional body
• Understand appropriate counselling/practice frameworks, and have skills and knowledge in supporting survivors of complex childhood trauma and/or violence via telephone and online modalities
• Demonstrated leadership experience with clinical teams and a familiarity with providing supervision to practitioners
• The ability to demonstrate a high level of emotional intelligence and effectively lead in a values driven environment
• An understanding of quality assurance (QA) processes and service delivery

  
People with disabilities and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply
  
If combining your clinical and leadership skills to enhance service delivery is your passion, please apply by submitting your resume and cover letter addressing the skills required. Alternatively call Kelly Gentle on 02 8243 0570 if you have specific questions about this opportunity.