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· Receive and securely process online, recurring, and offline donations; record accurate donation information and documentation in the database, and provide regular reports of donations received.· Work with the Finance to conduct monthly, quarterly, and yearly reconciliation of donations received and their details and designations.· Generate and send donation receipts and personalised acknowledgement letters to donors, draft and maintain acknowledgement letter content, and facilitate the CEO’s signing of letters.· Process, update and maintain constituent information in the database.· Provide phone and email customer service and request fulfilment.· Manage the accounts of recurring donors, and follow up with donors regarding declined transactions, expiring credit card information, etc.· Support event operations by working with the RD Ops Data officer to manage gift, RSVP, and attendance recording, provide reporting, auction management, and other general support.· Support the execution of in-house mailing production.· Work closely with RD Data Officer to carry out data governance and cleansing tasks to ensure the highest donor database quality.· Support other activities within the department as assigned. For example, assisting in donor research, execution of marketing and cultivation mailings, preparing donation reports, and assisting Management in various fundraising registration and application.Perform other duties as assigned. The obligations and responsibilities listed in this document are representative of the nature and level of work assigned and are not necessarily all-inclusive.
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