SayPro SENIOR NETWORK ASSISTANT

SayPro regularly monitors the proper functioning of the company’s Telecommunications and Network infrastructure and ensure that service level agreements (SLAs) are met for all services.

• • Ensure that all calls related to IT service outages are logged, and resolved within the agreed SLA, and make service credit claims from service providers in the event target SLAs are not met thereby ensuring value for money is achieved.

• • Installation, configuration, and maintenance of the company’s Telecommunications and Network infrastructure, which includes but is not limited to all technologies and platforms: Satellite, Fiber Optic, wired and wireless campus, and data centre networks.

• • Design and implementation of reliable, resilient, efficient, and cost-effective connectivity solutions for the company’s office in South Africa in line with CHIS department Policy.

• • Planning, implementation, and management of Telecommunications and Network projects using proven Project Management Tools and best practices.

• • Build and maintain good relationships with global and local service providers and ensure that regular service review is carried out for all services.

• • Sign and implement new network topologies as required, incorporating best practices around collaborations, data centre, LAN/WAN, mobility, and disaster recovery.

• • Assist in the preparation of technical documentation related to the executed operational activities to be kept in the knowledge database.

• • design, implementation, installation, and maintenance of campus and data centre network and connectivity solutions such as internet, MPLS, and VSAT

• • CCNA certificate 

• • Familiar with System software that controls activities such as input, output, dynamic resource allocation, and error reporting within the operation of computer configuration (E.g. Windows, Unix, Linux);

• • Proficient with networking and telecommunication technologies including the planning and management of the interaction between many networking systems, and intelligent network implementation such as SD-WAN

• • Knowledge at the associate to intermediate level of TCP/IP networks, WAN protocols, VoIP, videoconferencing, wiring and cabling, and network management solutions;

• • Network Traffic Monitoring and Diagnostic Tools;

• • QoS implementations, VoIP, WAN switching and routing, load-balancing and application-delivery solutions;

• • Aware of VSAT and IPBX technologies;

• • Aware of ITIL concepts and general framework;
    

Skills:

• MPLS
• VSAT
• WAN
• QoS
• ITIL
• LAN/WAN
• SD-WAN