SayPro Why is Customer Care important? Some more reasons

Why is Customer Care important? Some more reasons

nThe average business never hears from 96% of its unhappy customers

nFor every one complaint received the average company has 26 customers who experienced a problem.

nThe average customer who has a problem with a company tells 10 other people.

nIt costs five times more to get a new customer than to keep an existing one.

n60% of the population now work in service industries – this makes 60%of the population are very particular about service!

nQuality is remembered long after the price is forgotten