*SayPro Freelance Integrated Account Management

 Day to day 

• Lead and drive the team to provide excellent client services by managing the delivery of the account strategy as well as demonstrating excellent financial management skills, ensuring profitability for accounts
• Assist in the development of ‘s relationship with the Client, from Advertising supplier to marketing communication supplier to Brand Leader
• Deliver or exceed client’s business target whilst delivering or exceeding income target
• Assist with New Business activities, e.g. Project Management of a pitch
• Ensure detailed strategic case studies of all campaigns are kept and updated every quarter
• Explore and secure approval for Organic Growth + Cross-Selling
• Adhere to company guidelines, such as timely completion of performance conversations and timesheets, accurate revenue forecasts and achieving ultimate utilisation of budgets and targets
• Explore and recommend new cost-effective/innovative methods to deliver campaigns
• Ensure that the company is at the forefront of innovation and that this knowledge is shared across peer groups and throughout the team
• Manage day-to-day activity relating to the client account
• Ensure the delivery of exceptional Creative services

Client 

• Have a clear understanding of the client’s operational requirements and deliver briefs to agreed plans
• Continuously provide input into the strategic direction of each client account and ensure communication of any directional changes to the team and the creative teams.
• Seek opportunities to develop more business opportunities for clients, utilising additional services whenever possible
• Routinely review client account with management and assess business potential and account relationships’ profitability.
• Control information gathered about the Client through accurate contact reporting, clear project documentation on costs, and copy and artwork instructions.
• Deliver the highest standards of client satisfaction, measuring this through feedback, surveys, and campaign evaluation and continuously adapting and adjusting approaches to benefit client needs
• Manage client satisfaction evaluation process and achieve optimal satisfactory results
• Ensure a clear understanding of the client’s business requirements and translate this into clear deliverables for the team
• Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines

Financial management

• Deliver the best solutions to clients and maximising profit for clients and
• Ensure invoicing and financial administration of the highest standards to ensure timeous collection of income for
• Provide monthly forecasts and income reports to team associates
• To monitor all billings procedures carried out by the Account team and alert Account Management
• Manage client and project profitability

Teamwork

• Raise the profile of the Department and foster good relationships across all divisions in the Company
• Work in partnership with the creative teams to provide an excellent creative solution for clients’ needs at all times.
• Work with all departments to improve efficiencies and delivery on all accounts.

Leadership

• Manage team by adhering to the Joe Grow tool
• Manage the performance of the team to achieve or better income targets continuously
• Allocate resources within the team to maximise skill set and client coverage
• Coach and mentor individuals to develop the skills and talent that exist within.
• Create clear Joe Goals for the team and self in line with business and individual needs
• Adhere to and ensure adherence to company performance and behaviour expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc.