SayPro Regional Protection Case Management Adviser – Middle East

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SayPro Regional Protection Case Management Adviser – Middle East



All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.


Globally, the number of people living in humanitarian contexts who require protection continues to rise. In 2022, 150 million people are expected to require protection (up from 113 million in 2021). The staggeringly high number of people in need and the limited reach of protection services to date reinforces the urgency of identifying and rolling out more sophisticated responsive protection services to mitigate the impact of violence.

The value of case management services is well established in specialized sectors, such as GBV and child protection. There are, however, many other civilians who require similar coordinated and focused case management support. This can include, for example, people at risk of abduction or being killed, people threatened with violence associated with their perceived political or religious affiliations; and people targeted for their association with, or membership of, minority groups. There is no agreed interagency standard or approach for case management for these affected populations.

Job Purpose

As the successful post holder, you will play a crucial role in development of the Protection from Violence Core Competency, contributing to technical development, strategic direction, and quality assurance of a key modality.

NRC is therefore seeking an experienced, analytical, results-oriented colleague to support efforts to standardized guidance on general protection case management, engaging NRC country offices with field testing of the draft tool kit, refining tools for differing contexts, and facilitating a structured roll out.

What you will do

  • Supporting the development of protection case management strategies and implementation plans in participating country offices and providing strategic advice, technical support and capacity building support to designated Country Offices on protection case management.
  • Work in partnership with the global protection team to contribute to innovation and development of protection case management approaches, including piloting and learning from experiences at the country office and regional level, development of policies, strategies and tools, and sharing learning.
  • Provide technical support to NRC co-led protection clusters to develop and implement strategies to ensure Project Cycle Management is visible and prioritized in cluster/sectoral plans.
  • Creation of a learning agenda for operationalization of the protection case management toolkit and guidance and support NRC country offices with existing protection case management projects to align with global toolkit
  • Contribute to development and delivery of induction and training provision of designated Country Office staff in relation to protection case management. May provide some technical supervision to technical staff in Country Offices.
  • Identification, development and maintenance of relationships with relevant stakeholders.
  • Support NRC’s collaboration with IRC on further developing and piloting protection case management M&E systems and coordination of the independent evaluation of case management programming.
  • Revise existing protection case management guidelines in line with lessons learned, including adaptations suitable for hard-to-reach environments and integrated case management approaches.
  • Ensure that best practices within protection case management area are identified, documented and disseminated.
  • Responsible for ensuring compliance and adherence to NRC policies, guidance and procedures in relation to the protection case management and individual protection assistance while contributing to the development of policies, strategies, tools and new approaches with a focus on innovation and piloting.

Professional competencies, skills and qualifications required:

  • Degree in International Relations, or Social Sciences (Master’s degree would be advantageous).
  • Minimum 3 years of experience in a senior level project implementation role in a humanitarian/recovery context, managerial experience with documented technical protection case management expertise and a focus on programme development.
  • Fluency in English, both written and verbal and knowledge of another NRC operational language (French, Spanish, Arabic) highly desirable.
  • Experience with new programming design, development, and expansion as well as monitoring and evaluation and institutional learning experience.
  • Experience working with multi-agency tools and approaches as well as global and local protection clusters is desirable

Behaviour competencies:

  • Planning and delivering results
  • Working with people
  • Analysing
  • Communicating with impact and respect
  • Handling insecure environments

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

  • To be dedicated in what we do;
  • To be innovative with our solutions;
  • To act as one unified and inclusive team;
  • To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Additional Information:

Duty Station: Amman, Jordan

Duration of contract: 12 months full-time, in accordance with local labour laws.

Grade 9 in NRC’s grading structure

Travel: Upto 40%

Reporting line: Regional Head of Core Competency Unit, Middle East Region

How to apply

We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Please note to attach your academic and professional certificates in your application.

For further details you can view a copy of the full job description here.

Apply here